Community Survey Results

DPRA Canada was retained by the Town of Newmarket to assist in undertaking a follow-up community satisfaction survey using the Common Measurement Tool (CMT).

The 2010 Community Survey builds on the Town's previous survey initiatives in 2002 and 2005 that established a baseline to compare against in the future. The results of the 2010 Community Survey will assist Town staff and Council stay connected to its customers and meet the objectives of the Strategic Plan.

The objectives of the 2010 Community Satisfaction Survey were to:

1. Evaluate the satisfaction level of current Town services, and determine service priorities
2. Determine customer service level expectations and improvement opportunities
3. Identify ways to understand and improve service levels for those that are rated low (neutral or dissatisfied)
4. Focus future budgets on priority areas identified by the public, or those areas identified as needing improvement
5. Evaluate and compare the results with others surveys, such as: -  2005 and 2002 Community Satisfaction Survey
   -  Benchmark with other levels of government

Town of Newmarket Community Survey Results 
Community Survey Executive Summary