Affected Services and Frequently Asked Questions

Contacts

Municipal Office

395 Mulock Drive P.O. Box 328 Station Main, Newmarket, Ontario
L3Y 4X7
905-895-5193

Email Us

Current Status of Newmarket Services

As a precautionary measure, the Town of Newmarket has closed all facilities to the public until further notice. All drop-in, registered programs, events and public meetings have been cancelled. All playgrounds are also closed as this time to limit the spread of COVID-19. 

Essential services provided by the Town that will continue to operate include, but are not limited to water and wastewater services, waste and recycling pick-up, general maintenance of Town-maintained roads, sidewalks and trails, customer service call centres, Central York Fire Services (emergency services) and more. 

The Town will continue to provide services to residents by email (info@newmarket.ca) or by phone 905-895-5193 where possible. 

Please see below for a list below for services that the Town is still offering and some frequently asked questions. 

COVID-19 Frequently Asked Questions for Newmarket

Property Taxes and Utility Bills

Is there a Property Tax Relief plan?
The Town of Newmarket is looking for ways to assist residents during this time. While all options are being considered, currently the Town will waive all late payment fees and interest on all property tax accounts for the March 26 and April 28 installments.

If you can pay your property taxes on March 26 and April 28, please continue to do so. If you cannot make your payments, there will be no late payments or penalties added to your account. By waiving the penalties and interests, the Town is hoping to give residents, who are in need, more time to make their payments.

The Town is currently working on a Property Tax Relief Program and will provide you with an update as soon as possible.
What about the post-dated cheques I provided for my property tax payments?

Post-dated payments will be processed as normal, unless directed by the property owner. If you can pay your property taxes on March 26 and April 28, please continue to do so. By waiving the penalties and interests, the Town is  hoping to give residents, who are in need, more time to make their payments.

If you would like the Town to not process your post-dated cheque, please indicate this in writing by emailing taxes@newmarket.ca. If the post-dated cheques have already been processed, please contact your banking institution for assistance.

If you cannot make your payments, there will be no late payments or penalties added to your account by the Town of Newmarket.

I am on a pre-authorized payment plan (PAP), how will I be affected?

The Town is continuing with all PAP withdrawals as normal, unless directed by the property owner. If you can pay your property taxes on March 26 and April 28, please continue to do so. By waiving the penalties and interests, the Town is hoping to give residents, who are in need, more time to make their payments. If you cannot make your payments, there will be no late payments or penalties added to your account by the Town of Newmarket.

If you wish to withdraw from the PAP program, please indicate this in writing by email at taxes@newmarket.ca.

In the future, if you wish to enroll back into the PAP program at a later date, your property tax account must not have any owing amounts and you will need to re-apply.

I am paying through instalments; how will I be affected?
At this time, we are not able to cancel cheques for the March instalments as they have already been processed. Requests to withdraw April payments must be made in writing by emailing taxes@newmarket.ca.
Are you charging Non-Sufficient Fund (NSF) fees if my cheque bounces?
The Town is waiving all Non Sufficient Fees (NSF) charges at this time. Please be advised that your bank institution may charge NSF fees. Please contact your bank provider for more information.
I am on a Plan B Pre-authorized Payment Plan, how will I be affected?
Any payments returned for Plan B (March 15) are not subject to late payment fees or administrative fees. The returned amount will be simply added back onto your tax account and you will be given a new due date.
I am on an installment Pre-authorized Payment Plan; how will I be affected?
The Pre-Authorized Payment file for the due date (March 26, 2020) has been sent for processing and is already at the bank for withdrawal. At this time, we are not able to alter or cancel anyone’s payment for this plan. 

However, customers have the option of stopping their pre-authorized payment with their individual financial institutions. If the payments are returned as NSF, in both instances, no fees will be applied by the Town. 

There may be fees imposed by your bank. Please contact your banking institution for more information.
I am on the end of the month Pre-authorized Payment Plan; how will I be affected?
The extraction date for the end of the month withdrawal is March 25. Requests to cancel the plan must be made in writing (taxes@newmarket.ca) and will be processed by staff accordingly. Requests made after March 25 will need to be made with their individual financial institution if the payments are returned as NSF. No fees will be applied by the Town. 

There may be fees imposed by your bank. Please contact your banking institution for more information.
If I withdraw from the Pre-authorized Payment Plan, can I return to the plan later?
Anyone who wishes to re-enroll on the pre-authorized payment plan must be aware that all overdue amounts must be paid in full prior to enrollment as the system does not allow enrollments with owing amounts on the account. 

Re-enrollments will be treated as new applications and therefore, an application form will need to be filled out and a void cheque provided to the Town.
Why doesn’t the Town of Newmarket follow the City of Toronto’s property tax model?
A deferral program was originally considered and is still on the table for consideration. As a single tier municipality, Toronto has more flexibility than we do when it comes to property taxes. The Town of Newmarket must coordinate tax collections with the Regional Municipality of York and water collections with Newmarket Hydro. 

The waiving of penalties and interest was an immediate interim step to help those in need as the Town continues to explore options for a property tax relief program. The Town will update residents when a Property Tax Relief Program is in place.
Is the Town considering altering the time of use for electricity?
Newmarket Hydro customers who pay Time of Use electricity rates will now be charged the off-peak rate of 10.1 ¢/kWh for all electricity usage, 24 hours a day, seven days a week. This change is for a temporary period of 45 days. This change was made by the Province of Ontario on March 24, 2020 to assist residents when we are practicing safe social distancing at home. 

Can I defer paying my water bill?
Water and wastewater is collected by Newmarket Hydro. Please contact Newmarket Hydro at 905-895-2309 for more information.

Animal Services

Is the Georgina Animal Shelter still open?
The Georgina shelter is closed to the public.
Who do I call if I have lost my pet or found a lost pet?
Animal Services will continue to respond to calls for found pets. You can contact Animal Services toll free number at 1-877-979-PAWS. Please note that if your pet is found and has been taken to the Georgina Animal Shelter, you will need to contact the shelter directly and schedule an appointment for pickup as the Shelter is currently not open to the public.
How can I help the Georgina Animal Shelter?
The shelter appreciates donations, however, at this time the Shelter has asked residents to hold on to them for now until the centre re-opens to the public. Any donations left at the door will not be accepted.

Bylaws and Property Standards

Will by-law enforcement services continue?
By-law enforcement and investigation services will continue for emergency orders and in response to unsafe conditions, including:
  • Unsafe dwellings (ADUs or other) which will be referred to Central York Fire Services
  • No heat
  • No water
  • Immediate concerns (e.g. significant flooding due to swale/drainage issues)
All other property standards complaints will be received and responded to on a per-case basis. Property Standards Officers will receive and review complaint calls and notify a property owner, via letter, that a formal complaint has been received. The letter will request voluntary compliance and a follow up inspection will be conducted at a later date.
How will complaints be responded to for Property Standards?
Emergency by-law enforcement and investigation services will continue for emergency orders and in response to unsafe conditions, including: Unsafe dwellings (ADUs or other) which will be referred to Central York Fire Services No heat No water Immediate concerns (e.g. significant flooding due to swale/drainage issues). 

All other property standards complaints will be received and responded to on a per-case basis. Property Standards Officers will receive and review complaint calls and notify a property owner, via letter, that a formal complaint has been received. The letter will request voluntary compliance and a follow up inspection will be conducted at a later date.

Business Support

How does the Town of Newmarket provide support to local businesses?
Newmarket’s Economic Development team continues to support local businesses during this difficult time. All business support activities will be conducted via telephone and email. Please email ecdev@newmarket.ca for assistance.

For more information on business support during the COVID-19 Pandemic, visit businessnewmarket.ca or sign-up for weekly COVID-19 related business email updates. 

Community Support

What is the Town doing to support the community?
Newmarket Council approved up to $25,000 in support of community meal programs, enhanced community food bank operations or to be used for other community needs. Newmarket is also working with these community groups on contingency planning to ensure they are able to meet the needs of the community during COVID-19.
How can I help the community?

Now more than ever, we need to help each other out. Thanks to all who have offered to help the community during the ever-changing COVID-19 pandemic. Here is how you can help these major community groups in Newmarket:

Newmarket Food Pantry

You can make an online donation to the Newmarket Food Pantry The Newmarket Food Pantry is able to purchase food directly from suppliers to meet the needs of the community. 

Inn from the Cold

Inn from the Cold offers various ways the community can assist. Please visit their donation page for more information.

Salvation Army – Northridge

Contact the Salvation Army – Central York Region Northridge directly to see how you can help them. You can also make an online donation to the Central York Region Northridge Community Church directly. If you or someone you know needs help, you can reach out to them as well.

United Way – Peel, Toronto and York Region

Make a donation online  to United Way (Peel, Toronto and York Region) to assist those in need during COVID-19. This donation will allow United Way to invest in resources that are needed the most. This includes basic needs for the community, help for seniors, community services and mental health support.

The Town of Newmarket is working with many local organizations who are helping to support the community throughout the COVID-19 pandemic. For more information on how you can help, please contact us at 905-895-5193.

General Town Services

What Town of Newmarket building and facilities are open / closed?

All Town of Newmarket facilities and buildings are closed until further notice. Please see below for a full list of facilities and buildings. 

  • Municipal Offices (395 Mulock Drive)
  • Robert N. Shelton Operations Centre (1275 Maple Hill Court) 
  • All Central York Fire Station Offices 
  • Ray Twinney Recreation Complex (100 Eagle Street West)
  • Magna Centre (800 Mulock Drive)
  • NewRoads Performing Arts Centre / Newmarket Theatre (505 Pickering Crescent)
  • Newmarket Seniors' Meeting Place (474 Davis Drive) 
  • Newmarket Youth Centre & Sk8 Park (56 Charles Street) 
  • Hollingsworth Arena (35 Patterson Street) 
  • Old Town Hall (460 Botsford Street) 
  • Elman W. Campbell Museum (134 Main Street South) 
  • Newmarket's Community Centre and Lions Hall (200 Doug Duncan Drive) 
  • Newmarket Public Library (438 Park Avenue)

What essential services are still provided by the Town of Newmarket

Newmarket has realigned its services to ensure our staff and residents remain safe and our critical services and infrastructure are maintained. 

In an effort to maintain social distancing, staff members, where possible will continue to provide services online and by telephone, while working from home. Staff that work out of facilities and in the public will work in smaller teams and on shifts, while practicing safe social distancing.

Please see the list below for services that are still being offered by the Town of Newmarket at this time:

Customer Service Centre 
All general inquiries will be handed by Newmarket’s Customer Service Centre. They are available by telephone (905-895-5193) or email (info@newmarket.ca) from 8 a.m. to 5 p.m., Monday to Friday. For municipal emergency service outside these hours, please call 905-895-5193 and press 3 to be directed to our after-hours service number.

Emergency Services 

  • Emergency Fire Services provided by Central York Fire Services

Utility Services (Water and Hydro) 
Customer Services inquiries will continue to be handled by Newmarket Hydro. Please call 905-895-2309 for more information.

Library Services 

  • Access to the online library 24/7
    • For assistance (Monday to Sunday, from 9 a.m. to 5 p.m.) residents can:

For more information, visit newmarketpl.ca/covid19

Local Business Support 
Newmarket's Economic Development Office will continue to support the business community during the COVID-19 Pandemic. Businesses can sign-up for weekly COVID-19 related business updates by visiting newmarket.ca/business
 
Parking and Bylaw Services 

  • Parking Enforcement focused on health and safety-related issues
  • Bylaws and Emergency Property Standard Enforcement*
    • Investigating emergency orders and unsafe living conditions
    • Patrolling parks and playgrounds to educate residents on social distancing

Planning and Building Services

  • Electronic Planning Applications
  • Limited processing of Development and Committee of Adjustment Applications*
  • Pre-Consultation Meetings via Video Conferencing
  • Building Permits and Inspection*

Full details of adapted Planning and Building Services can be found online.
 
Public Works Services 

  • Critical parks, open spaces and trails maintenance
  • Critical road maintenance
  • Waste and Recycling Pick-up*
  • Critical water and wastewater Services

Recreation and Culture

  • Inquiries related to Recreation and Culture programming updates, cancellations and credits  
  • Inquiries related to local community group(s) support

Please email recreation@newmarket.ca for more information. 

What are your telephone hours of operation?
Call centre hours: Monday to Friday, 8 a.m. to 5 p.m. For municipal emergencies after hours, call 905-895-5193, press 3 and your call will be directed to our After-Hours service.

Library Services 

What Library Services are currently available?

The Newmarket Public Library is currently closed until further notice. Residents can access the online library 24/7. If you are having troubles, you can reach us at: 

Reach us Monday to Sunday from 9 a.m. to 5 p.m.

Book returns & renewals

The book return box will be open to receive returns.You can renew items online. All fines will be cancelled once the library reopens. 

Members of Council, Council Meetings and Public Meetings

Are Council and Public Meetings cancelled?

All upcoming Council Meetings, including Committee of the Whole, Public Planning Meetings and Advisory Committee and Board Meetings are cancelled until further notice.

To ensure that you have up to date information on any cancellation or postponement of Council, Committee of the Whole or Advisory Committee meetings visit newmarket.ca/meetings for current information.  

If public health officials' messaging change with respect to social distancing, staff will work in consultation with the Mayor and Chief Administrative Officer to resume meetings as soon as possible. Special Council meetings may be held electronically to support essential Town business and services as necessary.

Further updates on the Council schedule will be included at newmarket.ca/meetings as information becomes available.

How can I reach the Mayor and Members of Council
All Members of Council are available to residents. They are a phone call or email away - contacts available here.

Parking Services

Will parking by-law enforcement services continue?
Yes, parking enforcement will respond to any complaint calls received with a focus on health and safety-related issues. Parking Officers will be working 7 days a week from 7 a.m. until 6 p.m. and will be proactive in the community, visible to the public, and available to respond to calls, as needed. Residents can call Customer Service at 905-895-5193 to make a complaint.

Can I still pay my parking ticket?
Yes, you can pay your parking ticket online, by phone or by mail. 
  • Paying online: Visit parking.newmarket.ca
  • Call to make a payment: Call Customer Service at 905-895-5193 to make a payment over the phone using a credit card.
  • Mail in your payment: You can mail a cheque to: Town of Newmarket, Customer Services, 395 Mulock Drive, PO Box 328, STN Main, Newmarket ON, L3Y 4X7. Please do not send cash in the mail. 

Can I still dispute my parking ticket?
To dispute a parking ticket, you must go online to parking.newmarket.ca and request to dispute. Screenings will be conducted online or the disputant may specifically provide a telephone number under “reason for dispute” and a Screening Officer will contact the disputant via telephone.

Can I get a parking exemption for on-street parking?

Anyone with an exemption request can contact the Town and we will evaluate on a case by case basis. We have no concerns with providing exemptions for people in need. You can contact the Town of Newmarket at 905-895-5193 or email info@newmarket.ca.

You will need to provide: 

  • Your name
  • Phone number
  • Address where the vehicle is located
  • Vehicle information (license plate, make, colour)
Are there any parking by-law exemptions during COVID-19?
For on-street parking, you can apply for an exemption and the Town of Newmarket will evaluate on a case-by-case basis. The Town has no concerns with providing exemptions for people in need. You can contact the Town of Newmarket at 905-895-5193 or email info@newmarket.ca. 

Planning and Building Services

What Planning and or Building Services are still being offered by the Town?
  • Electronic Planning Applications
  • Limited processing of Development and Committee of Adjustment Applications
  • Pre-Consultation Meetings via Video Conferencing
  • Building Permits and Inspection
For more information, please visit the Planning and Building Services webpage.

Is the Town still accepting new Planning applications and/or Building Permit Applications?
The Town of Newmarket Planning & Building Services has adapted its processes to be able to continue to provide services during the COVID-19 pandemic while respecting the health and safety of customers and staff. For more information, please visit the Planning and Building Services webpage.

Playgrounds, Park Amenities,Hard Courts, Sport Fields and other outoor recreational amenities

Are playgrounds, hard courts, sport fields and other recreational outdoor amenities still open?
The following outdoor recreation areas are closed until further notice in an effort to limit the spread of COVID-19:
  • Playgrounds
  • Outdoor Fitness Equipment
  • Park amenities (picnic tables, park benches etc.)
  • Sport Fields
  • Soccer Fields
  • Baseball Diamonds
  • Basketball Courts
  • Tennis Courts
  • Pickleball Courts
  • Community Gardens
  • Newmarket Dog Park (Global Pet Foods Dog Park sponsored by snapd)
Newmarket's trail system and bike lanes remain open for use. When outdoors, residents who are walking, running, walking their dog or cycling are reminded to exercise appropriate social and physical distancing. Stay at least 6ft. (1.8m apart) from other people to help limit the spread of COVID-19. 
If you see inappropriate use, please report it by emailing info@newmarket.ca or calling 905-895-5193. Newmarket's Bylaw Officers will be monitoring / patrolling these areas. 

At this time, trails and open spaces in Newmarket remain open to the public. Please remember to practice safe social distancing when using the trails. Stay at least 6ft apart (1.8m) if possible. 
Can I still use the trails and bike lanes during COVID-19?
The Town’s trails system and bike lanes are open for use. When outdoors, residents who are walking, running, walking their dog or cycling are reminded to exercise appropriate social and physical distancing. Stay at least 6ft. (1.8m apart) from other people to help limit the spread of COVID-19. 

I still see people at the playgrounds. How can I report them?
If you see inappropriate use at closed playgrounds and park amenities, please email info@newmarket.ca or calling 905-895-5193 to report it. The Customer Service Centre is open Monday to Friday, from 8 a.m. to 5 p.m.

Newmarket’s Bylaw Officers are patrolling the outdoor recreational areas to educate and remind residents to practice safe social distancing.

Recreation and Culture Programs and Events

What is the status of Recreation and Culture programming and events?
With the Province of Ontario extending school closures until May 4, the Town of Newmarket has cancelled all recreation programs, drop-in programs, facility rentals and events. This includes the Spring 2020 Recreation and Culture registered programs.
I registered for 2020 Spring Programs, what happens now? 
The Town is currently working to provide automatic credits to all Spring 2020 Recreation and Culture Program registrants. You can expect to see a credit in the next few days applied to your account. This also applies to all family members and participants registered in a Town of Newmarket program or activity. If you have any further questions, please email registration@newmarket.ca 
What is happening with my Fitness Membership?
All Fitness Centre Memberships have been put on hold since March 13, 2020. Membership fees will not be charge during the duration of the closure of the Magna Centre (800 Mulock Drive). Questions about fitness memberships can be directed to fitness@newmarket.ca
What is happening with Community Events?
All Town of Newmarket events have been cancelled until further notice.
What is happening with Facility Permits, Rentals and Bookings?
All facility permits, rentals and bookings until May 4, 2020 will be cancelled. Clubs and associations with regular occurring rentals will be credited for the entire duration of the Town's closures. For more information, email recreation@newmarket.ca

Waste and Recycling Services

Is curbside waste and recycling pick-up still happening?
Yes, please continue to place your waste and recycling items at the curb by 7 a.m. on your regularly scheduled pick-up day.
What is the garbage bag limit during COVID-19
With everyone social distancing and spending the majority of their time at home, the Town will be taking a more lenient approach with garbage bag limits. Beginning this week, the Town will collect up to five (5) bags of garbage per household, every two weeks on the regularly scheduled collection day. 

We all have to do our part in response to COVID-19, the Town is asking for all residents’ cooperation in sticking to the existing bag limits (3) where possible and not producing additional bags and unnecessary waste. Please be mindful of the garbage produced and dispose of these items properly. Not all items go in the garbage. Continue to use the green bin and recycling bin as necessary.


If you aren't sure, use the Recycle Coach online application to find out what goes where.
Are there any precautions I should take when disposing my waste during COVID-19?

Yes, please follow these guidelines keep you and your family safe: 

  • Throw used tissues, latex gloves and masks in a wastebasket lined with a plastic bag in the garbage. Do not place these items in the recycling bin.
  • Wash your hands with soap and water after throwing those items away as well as after emptying your waste basket.
  • Tie all plastic bags and put out with your regular trash.
  • All garbage bags need to be tied when set out at the curb. Loose materials left in garbage cans may be left behind.
  • If out in the community, please do not litter these items. Place in a trash can or take home to go in your own garbage. Littering these materials on the ground is unacceptable and poses a risk to the public, workers and the environment.
  • Litter clean up in these unprecedented times should be done with caution. Residents who choose to pick up garbage off the ground should wear gloves and immediately perform hand hygiene afterwards. They should either wash their hands with soap and water for 20 seconds or use an alcohol-based hand sanitizer.
  • For those who are sick or test positive for COVID-19: Place all disposable items that have come into contact with your mouth, nose or eyes into the garbage -- this includes recyclables such as plastic water bottles, pop cans or milk cartons, or compostables such as facial tissue or paper napkins.
  • For your safety and that of our waste collectors, it's vital that you respect physical distancing. Please keep a distance of 2 metres (6 feet) at all times.

Can I still dispose large items?
Please hold off on disposing large items until further notice. If there is an immediate need, you can purchase a large item tag by calling 905-895-5193. The Town will send you your large item tag by mail. 

How should I dispose disinfecting wipes, baby wipes and paper towels?
Disinfecting wipes and baby wipes belong in the garbage. Paper towels belong in the green bin. Please do not flush these items down the toilet as this may cause sewer back-ups. Please note that sewer back-ups are the responsibility of the homeowner.
Can I still donate to the Textile Recycling Program?
Newmarket’s textile recycling program outside of Town facilities will temporarily be suspended until further notice. Diabetes Canada will be placing signage on all textile recycling bins located outside of the Magna Centre, Ray Twinney Recreation Centre and the Newmarket Community Centre and Lions Hall. They will also be monitoring the bins periodically to ensure the area around the bins are maintained.
Are York Region Waste Depots still open?
At this time, all York Region Waste Deports are open. Before going to a York Region Waste Depot, the Town recommends visiting York Region's website.

Wedding and Commissioning Services

Will the Town still issue marriage licences?
Effective March 17, 2020, the Town will suspend issuing marriage licences. This process will be in effect until the Town resumes to normal operations or until otherwise communicated.
I purchased a marriage licence and it is going to expire soon. What do I do?
At present, there has been no direction from Service Ontario to extend marriage licence expiration dates, and we will not be issuing refunds on the marriage licence as it is a Provincial licence.
I had booked a civil wedding. What happens now?
Ceremonies that have been scheduled after March 20 will need to be rescheduled to a date to be determined in the future. Legislative Services has contacted the couples to advise that the administrative fee for rescheduling will be waived, however, no date will be set at this moment. The Town recognizes that this will be challenging for some couples given their licences will expire, and that they may want to cancel. Should they wish to cancel, we will honour a full refund.

I need to get a document commissioned or notarized, what do I do?
The Town has suspended commissioning documents as the Municipal Offices are closed to the public. If you need to get a document commissioned or notarized, you may choose to visit a lawyer’s office to obtain that service.