Affected Services and Frequently Asked Questions

Contacts

Municipal Office

395 Mulock Drive P.O. Box 328 Station Main, Newmarket, Ontario
L3Y 4X7
905-895-5193

Email Us

Current Status of Newmarket Services

As a precautionary measure, the Town of Newmarket has closed all facilities to the public until further notice. All drop-in, registered programs, events and public meetings have been cancelled. The Town is beginning to reopen some amenities to the public. For the most up-to-date information on what's open and closed, visit newmarket.ca/reopen

Essential services provided by the Town that will continue to operate include, but are not limited to water and wastewater services, waste and recycling pick-up, general maintenance of Town-maintained roads, sidewalks and trails, customer service call centres, Central York Fire Services (emergency services) and more. 

The Town will continue to provide services to residents by email (info@newmarket.ca) or by phone 905-895-5193 where possible. 

Please see below for a list below for services that the Town is still offering and some frequently asked questions. 

COVID-19 Frequently Asked Questions for Newmarket

Property Taxes and Utility Bills

What is the Financial Relief Plan?

The Town of Newmarket introduced a Financial Relief Plan to assist residents during the COVID-19 pandemic. This plan was created to give those in need more time to pay. The Town urges those who are able to pay to continue to do so to help support essential services and those who need it most.

The Financial Relief Program is intended to help our residents and businesses who are most in need. Please note that the waiver of penalties and interest is a relief measure. It is important to note that payments are to the Town are still owed, and are not eliminated. 

Details of the Financial Relief Program include:

  • No penalty and interest charges on property tax payments until January 1, 2021
  • No penalty and interest charges for late payment of water/wastewater bills until January 1, 2021
  • Reducing water and wastewater rates by 4.69% beginning May 1, 2020
  • Waiving all Non-Sufficient Fund (NSF) fees until the end of June 2020
  • Deferring the stormwater charges to November 2020
  • No penalty and interest charges for all Town accounts receivable including development agreements, leases and sponsorships
Do I need to opt into the Financial Relief Program?

There is no opt in process for the Financial Relief Program. If you need more time to make your payments, all you need to do is not make a payment. Residents and businesses will not be charged penalty or interest for late payments until January 1, 2021 from the Town of Newmarket. 

If you are currently on any Pre-Authorized Payment (PAP) Plan, the Town will continue to be withdraw pre-authorized payments as scheduled.

Those on any PAP Plan are required to notify the Town in writing ten (10) business days before the next withdraw is scheduled (email taxes@newmarket.ca) in order to stop all payment withdrawals from their PAP plan. Doing so will remove your participation from the PAP. Those who wish to return to a PAP in the future will need to re-apply and the balance owning on their account must be $0. See below for more information on PAP Plans during the COVID-19 pandemic. 

Who can participate in the Financial Relief Program?

All residents and businesses who pay property taxes, water bills, or have leases with the Town can participate in the Financial Relief Program.   

If you can continue to pay, please do so. This program was created to give those in need more time to make their payments.

All non-payments are still owed to the Town and will remain on the individuals account. These payments are not eliminated. Penalties and interests will be charged on owing amounts on January 1, 2021.  Please pay if you can to avoid a large outstanding balance at the end of the year. 

How can I pay for my property taxes during COVID-19?

Please do not pay in person as the Municipal Office (395 Mulock Drive) is currently closed. The Town still offers a number of payment options for your property taxes. For more details, check payment options.

  • In-person, online or telephone banking through your financial institution 
    • If you wish to pay your taxes in cash, please do so at your financial institution as the Town has not resumed in-person services yet. 
  • Mailing a cheque to the Municipal Offices
  • Please do not mail cash or drop off any cash at the Municipal Offices for property tax payment. 

I provided post-dated cheques to the Town to pay my property taxes, how could I cancel payment because I am in need of the Financial Relief Program?

Post-dated payments will be processed as normal, unless directed by the property owner. If you can continue to pay your property taxes, please continue to do so. By waiving the penalties and interest until January 1, 2021, the Town is hoping to give residents, who are in need, more time to make their payments. These payments are still owed to the Town, not eliminated. 

If you would like the Town to not process your post-dated cheque, please indicate this in writing by emailing taxes@newmarket.ca. If the post-dated cheques have already been processed, please contact your banking institution for assistance.

Is the Town charging Non-Sufficient Fund (NSF) fees if my cheque bounces?
The Town is waiving all NSF charges until June 2020. Your bank institution may charge NSF fees that the Town is unable to reimburse. Please contact your bank provider for more information. 

I am on a pre-authorized payment plan (PAP); how will I be affected?

The Town is continuing to withdraw all PAP plans as scheduled. If you cannot make your property tax payment and need more time to pay, you will need to cancel your participation from your PAP plan. Those on any PAP Plan are required to notify the Town in writing ten (10) business days before the next withdraw is scheduled (email taxes@newmarket.ca) in order to stop all payment withdrawals from your PAP plan.

If you can pay your property taxes on time, please continue to do so. By waiving the penalties and interests, the Town is hoping to give residents, who are in need, more time to make their payments. These payments are still owed to the Town, not eliminated.

In the future, if you wish to enroll back into the PAP program at a later date, you will need to re-apply and your property tax account balance must be $0. Re-enrollments will be treated as new applications.

After the Town cancels your participation from the PAP program, the Town will email/send you a notice notifying you of the amount owing on your property tax account. No late fees for penalties will be applied to your account until January 1, 2021. 

Please note that pre-authorized payment withdrawals will take place from August to December. No withdrawals were made in July to accommodate the Town's Financial Relief Plan for residents and businesses during the COVID-19 pandemic. 

I am on a Month End Pre-Authorized Payment (PAP) Plan; how will I be affected?

The withdrawal date for the End of Month PAP is on the last business day of each month. If you cannot make your property tax payment and need more time to pay, you will need to cancel your participation from your PAP plan by emailing taxes@newmarket.ca 

Those on any PAP Plan are required to notify the Town in writing ten (10) business days before the next withdraw is scheduled (email taxes@newmarket.ca) in order to stop all payment withdrawals from their PAP plan.

If your request to cancel your participation from the End of Month PAP Plan cannot be processed by the Town, you will need to contact your financial institution for any Non-Sufficient Fund (NSF) charges imposed by your banking institution.

After the Town cancels your participation from the PAP program, the Town will email/send you a notice notifying you of the amount owing on your property tax account. No late fees for penalties will be applied to your account until January 1, 2021. 

Please note that pre-authorized payment withdrawals will take place from August to December. No withdrawals were made in July to accommodate the Town's Financial Relief Plan for residents and businesses during the COVID-19 pandemic. 

If I cancel my participation from any Pre-Authorized Payment Plan, how can I return?

If you cancelled your participation from your PAP plan, because you were in financial need, and wish to re-apply, you will need to:

  1. Pay any outstanding owing amounts of your property tax account (account balance must be $0).
  2. Re-apply by submitting an application form to taxes@newmarket.ca and provide a void cheque to the Town. Re-enrollments will be treated as new applications.
What are the due dates for the Final Property Tax Bills for 2020? 

Final property tax bills for residents will be mailed out by mid-July. The next three instalments will be due on:

  • August 26

  • September 23

  • October 27

Final property tax bills for businesses will be mailed out by the end of July with due dates set accordingly

Please note, due dates for the regular instalments as well as the monthly pre-authorized payment plans have been slightly altered for the 2020 calendar year only. This is in keeping with our COVID-19 Financial Relief Program. For more information, email taxes@newmarket.ca. View the 2020 Tax Rates

Can I defer paying my water bill?

Water and wastewater charges are collected by Newmarket Hydro. 

The Town of Newmarket has waived all water and wastewater penalties and interest until January 1, 2021. If you wish to defer paying your water and wastewater portion of your bill from Newmarket Hydro, you will not be charged any penalties or interest. Please contact Newmarket Hydro at 905-895-2309 for further information.

However, please note that Newmarket Hydro will charge penalties and interest for the Hydro (electricity) portion of the bill. Therefore, when you receive your Newmarket Hydro Bill, which includes both electricity and water and wastewater charges, you will see penalties and interests under the electricity portion of the bill.  

The Town of Newmarket is unable to mandate what Newmarket Hydro charges. 

What type of relief is the Town providing for Water and Wastewater charges?

1. Reducing water and wastewater charges by 4.69% on consumption (water usage) beginning May 1, 2020. 

a) Residents will see this reduction on their June/July 2020 bill. This is because water charges are based on previous month consumption. The water usage you use in May will be charged at a reduced rate and be reflected on your June/July 2020 bill depending on your billing cycle. 

2. No penalty or interest charges on late payments for the water and wastewater portion of the Newmarket Hydro Bill. Please note you will still see late charges and penalties on the electricity portion of your Newmarket Hydro Bill if you do not pay your bill on time. These charges are collected by Newmarket Hydro. The Town does not have the authority to override penalty and interest charged by Newmarket Hydro. 

What type of electricity usage relief is provided to residents during the COVID-19 pandemic?

Newmarket Hydro customers who pay 'Time of Use' electricity rates will be charged an off-peak rate of 12.8 ¢/kWh for all electricity usage, 24 hours a day, seven days a week. This change is in effect from June 1 to October 31. This change was made by the Province of Ontario to assist residents, who are staying at home, during the COVID-19 pandemic. For more information on electricity usage, please contact Newmarket Hydro at 905-895-2309.

COVID-19 Energy Assistance Program (CEAP)
The Province of Ontario is providing assistance to support residential customers who are having difficulties paying their energy bill. CEAP will provide a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. 

The program is being delivered by electricity distributors, gas distributors and unit sub-meter providers (USMPs), in accordance with rules laid out by the OEB. Utilities and USMPs began accepting applications for CEAP on July 13, 2020.

Learn more about the program and how you can apply with Newmarket Hydro. 

Why isn't the Town of Newmarket following the same Financial Relief model as other municipalities?

Every municipality has its own set of rules and regulations that it must follow. For example, the City of Toronto is a single tier municipality and has more flexibility in its rules. The Town is a lower-tier municipality and must continue to coordinate property tax payments to the Regional Municipality of York and other government entities.

In order to ensure that services to our community are still provided, the Town is required to continue to collect property taxes and other payments. 

The Financial Relief Program is meant to provide those in need more time to make their payments. The Town is only waiving interest and penalties for non-payment of these charges until January 1, 2021. These amounts are still owed to the Town of Newmarket. If you can continue to make your payments, please do so in order to avoid a large balance owing to the Town by the end of the year. 

Animal Services

Is the Georgina Animal Shelter still open?
The Georgina shelter is closed to the public.
Who do I call if I have lost my pet or found a lost pet?
Animal Services will continue to respond to calls for found pets. You can contact Animal Services toll free number at 1-877-979-PAWS. Please note that if your pet is found and has been taken to the Georgina Animal Shelter, you will need to contact the shelter directly and schedule an appointment for pickup as the Shelter is currently not open to the public.
How can I help the Georgina Animal Shelter?
The shelter appreciates donations, however, at this time the Shelter has asked residents to hold on to them for now until the centre re-opens to the public. Any donations left at the door will not be accepted.

Bylaws and Property Standards

Will by-law enforcement services continue?
By-law enforcement and investigation services will continue for emergency orders and in response to unsafe conditions, including:
  • Unsafe dwellings (ADUs or other) which will be referred to Central York Fire Services
  • No heat
  • No water
  • Immediate concerns (e.g. significant flooding due to swale/drainage issues)
  • Parking Enforcement
All other property standards complaints will be received and responded to on a per-case basis. Property Standards Officers will receive and review complaint calls and notify a property owner, via letter, that a formal complaint has been received. The letter will request voluntary compliance and a follow up inspection will be conducted at a later date.
How will complaints be responded to for Property Standards?
Emergency by-law enforcement and investigation services will continue for emergency orders and in response to unsafe conditions, including: Unsafe dwellings (ADUs or other) which will be referred to Central York Fire Services No heat No water Immediate concerns (e.g. significant flooding due to swale/drainage issues). 

All other property standards complaints will be received and responded to on a per-case basis. Property Standards Officers will receive and review complaint calls and notify a property owner, via letter, that a formal complaint has been received. The letter will request voluntary compliance and a follow up inspection will be conducted at a later date.

Is the Town issuing fines for individuals who are not complying with emergency orders?

The Town of Newmarket's Municipal Bylaw Enforcement Officers are patrolling our parks and trails to ensure everyone is practicing physical distancing and following the social gathering and social circle orders as set out by the Province of Ontario


Fines starting at $750 will be issued to those who do not comply to the following emergency orders under the Emergency Management and Civil Protection Act (EMCPA):

Individuals who are charged with an offence under the EMCPA will be required to identify themselves if asked by a Municipal Bylaw Enforcement Officer. Failing to do so can carry a fine of $1,000 for obstructing a Municipal Bylaw Enforcement Officer.

 
In addition, failure to comply with an Emergency Order carries a starting fine of $750 or could also carry punishments of up to one-year imprisonment or a fine of up to $100,000 for an individual. These penalties will apply in addition to breaching other Emergency Orders.

To report non-compliance, email info@newmarket.ca or call 905-895-5193. 

Business Support

How does the Town of Newmarket provide support to local businesses?
Newmarket’s Economic Development team continues to support local businesses during this difficult time. All business support activities will be conducted via telephone and email. Please email ecdev@newmarket.ca for assistance or visit newmarket.ca/BAC for more information

For more information on business support during the COVID-19 Pandemic, visit businessnewmarket.ca or sign-up for weekly COVID-19 related business email updates. 

Community Support

What is the Town doing to support the community?
Newmarket Council approved up to $25,000 in support of community meal programs, enhanced community food bank operations or to be used for other community needs. Newmarket is also working with these community groups on contingency planning to ensure they are able to meet the needs of the community during COVID-19.
How can I help the community?

Now more than ever, we need to help each other out. Thanks to all who have offered to help the community during the ever-changing COVID-19 pandemic. Here is how you can help these major community groups in Newmarket:

Newmarket Food Pantry

You can make an online donation to the Newmarket Food Pantry The Newmarket Food Pantry is able to purchase food directly from suppliers to meet the needs of the community. 

Inn from the Cold

Inn from the Cold offers various ways the community can assist. Please visit their donation page for more information.

Salvation Army – Northridge

Contact the Salvation Army – Central York Region Northridge directly to see how you can help them. You can also make an online donation to the Central York Region Northridge Community Church directly. If you or someone you know needs help, you can reach out to them as well.

United Way – Peel, Toronto and York Region

Make a donation online  to United Way (Peel, Toronto and York Region) to assist those in need during COVID-19. This donation will allow United Way to invest in resources that are needed the most. This includes basic needs for the community, help for seniors, community services and mental health support.

The Town of Newmarket is working with many local organizations who are helping to support the community throughout the COVID-19 pandemic. For more information on how you can help, please contact us at 905-895-5193.

General Town Services

What Town of Newmarket building and facilities are open / closed?

Some indoor amenities have reopened to the public with specific restrictions. For the most up to date information on what's open and closed in Newmarket, please view our Open and Closed webpage

What essential services are still provided by the Town of Newmarket

Newmarket has realigned its services to ensure our staff and residents remain safe and our critical services and infrastructure are maintained. 

In an effort to maintain social/physical distancing, staff members, where possible will continue to provide services online and by telephone, while working from home. Staff that work out of facilities and in the public will work in smaller teams and on shifts, while practicing safe social/physical distancing.

We continue to offer alternative ways to serve the community. For more information, please email info@newmarket.ca or call 905-895-5193. We are currently working on resuming some in-person services to the public in the near future and will provide an update when they are available. 

Please see the list below for services that are still being offered by the Town of Newmarket at this time:

Customer Service Centre 
All general inquiries will be handled by Newmarket’s Customer Service Centre. Email the Town at info@newmarket.ca or call Customer Service at 905-895-5193 (Monday to Thursday, 8 a.m. to 5 p.m., Friday 8 a.m. to 4:30 p.m.). For municipal emergency service outside these hours, please call 905-895-5193 and press 3 to be directed to our after-hours service number.

Emergency Services 

  • Emergency Fire Services provided by Central York Fire Services

Utility Services (Water and Hydro) 
Customer Services inquiries will continue to be handled by Newmarket Hydro. Please call 905-895-2309 for more information.

Library Services 

  • Access to the online library 24/7
  • Limited in-person services are available 
    • For assistance (Monday to Sunday, from 9 a.m. to 5 p.m.) residents can:

For more information, visit newmarketpl.ca/covid19

Local Business Support 
Newmarket's Economic Development Office will continue to support the business community during the COVID-19 Pandemic. Businesses can sign-up for weekly COVID-19 related business updates by visiting newmarket.ca/business
 
Parking and Bylaw Services 

  • Parking Enforcement around Town 
  • Bylaws and Emergency Property Standard Enforcement*
    • Investigating emergency orders and unsafe living conditions
    • Patrolling parks and playgrounds to educate residents on social/physical distancing

Planning and Building Services

  • Electronic Planning Applications
  • Limited processing of Development and Committee of Adjustment Applications*
  • Pre-Consultation Meetings via Video Conferencing
  • Building Permits and Inspection*

Full details of adapted Planning and Building Services can be found online.
 
Public Works Services 

  • Critical parks, open spaces and trails maintenance
  • Critical road maintenance
  • Waste and Recycling Pick-up*
  • Critical water and wastewater Services

Recreation and Culture

  • Inquiries related to Recreation and Culture programming updates, cancellations and credits  
  • Inquiries related to local community group(s) support

Please email recreation@newmarket.ca for more information. 

What are your telephone hours of operation?
Call Centre hours: Monday to Thursday, 8 a.m. to 5 p.m., Friday 8 a.m. to 4:30 p.m.

For municipal emergencies after hours, call 905-895-5193, press 3 and your call will be directed to our After-Hours service.
When is the Town going to conduct street sweeping this year? 

At this time, due to the COVID-19 pandemic, the Town is only conducting street sweeping using limited in-house resources in critical areas, generally known low-lying areas prone to debris accumulation and flooding. This is due to staff being redeployed to conduct other essential work and a reduced summer workforce. No additional summer staff were hired in order to limit the financial impact of COVID-19.

The Town continues to monitor critical areas in Town that require attention. Residents who are aware of areas that need to be addressed, can contact the Town by emailing the location to info@newmarket.ca and we will get to these areas as soon as possible.

Library Services 

What Library Services are currently available?

The Newmarket Public Library has reopened to limited in-person services. In order to keep our users and staff safe during the COVID-19 pandemic we are following the York Region Medical Officer of Health's recommendations and all visitors will be required to:

  • Wear a mask or a face covering.
  • Sanitize their hands prior to entry.
  • Follow physical distancing rules and maintain a distance of 6ft. / 2m. between themselves and others at all times.
  • Wait in line outside as a strict maximum total number of visitors inside the library will be in effect at all times.

Library services will initially be limited to:

  • Picking up and checking out of items on hold.
  • Issuing and renewing library cards.
  • Using public computer workstations for one hour only.
  • Returning materials using the outside drop-off slots only.
  • No browsing of the shelves or use of study or lounge furniture will be permitted.

Hours of operation will be:

  • Tuesday to Thursday 11 a.m. to 7 p.m. and Friday and Saturday 11 a.m. to 5 p.m.

Residents can also access the online library 24/7. If you are having troubles, you can reach us Monday to Sunday from 9 a.m. to 5 p.m.

Book returns & renewals

The book return box will be open to receive returns. You can renew items online. Items placed on hold for curbside pick-up will still be available. However, users will be required to enter the library to retrieve items. If you have items on loan, the library will continue to charge no overdue fines, but we encourage you to return items by the due date, as we will shortly begin the process of charging for the replacement of items long overdue.

Mandatory Masks and Face Coverings in York Region / Newmarket

Is it mandatory to wear masks in Newmarket?

As of 12:01 a.m. Friday, July 17, 2020, masks or face coverings are required inside enclosed public spaces in York Region, including the Town of Newmarket.

As noted by York Region, business owners and operator must have a policy in place to prohibit people from entering if they are not wearing a face masks or covering. Customers, employees, and visitors who enter enclosed public spaces must wear a face mask or covering.

Learn more about the mandatory use of Face Masks and Coverings and how it will affect you by visiting york.ca/mandatorymasks

Members of Council, Council Meetings and Public Meetings

Are Council and Public Meetings cancelled?

To ensure that you have up to date information on any cancellation or postponement of Council, Committee of the Whole or Advisory Committee meetings visit newmarket.ca/meetings for current information.  

If public health officials' messaging change with respect to social/physical distancing, staff will work in consultation with the Mayor and Chief Administrative Officer to resume meetings as soon as possible. Special Council meetings may be held electronically to support essential Town business and services as necessary.

Further updates on the Council schedule will be included at newmarket.ca/meetings as information becomes available.

How can I reach the Mayor and Members of Council
All Members of Council are available to residents. They are a phone call or email away - contacts available here.

Parking Services

Will parking by-law enforcement services continue?
Yes, parking enforcement will respond to any complaint calls received with a focus on health and safety-related issues. Parking Officers will be working 7 days a week from 7 a.m. until 6 p.m. and will be proactive in the community, visible to the public, and available to respond to calls, as needed. Residents can call Customer Service at 905-895-5193 to make a complaint.

Can I still pay my parking ticket?
Yes, you can pay your parking ticket online, by phone or by mail. 
  • Paying online: Visit parking.newmarket.ca
  • Call to make a payment: Call Customer Service at 905-895-5193 to make a payment over the phone using a credit card.
  • Mail in your payment: You can mail a cheque to: Town of Newmarket, Customer Services, 395 Mulock Drive, PO Box 328, STN Main, Newmarket ON, L3Y 4X7. Please do not send cash in the mail. 

Can I still dispute my parking ticket?
To dispute a parking ticket, you must go online to parking.newmarket.ca and request to dispute. Screenings will be conducted online or the disputant may specifically provide a telephone number under “reason for dispute” and a Screening Officer will contact the disputant via telephone.

Can I get a parking exemption for on-street parking?

Yes, the Town of Newmarket is offering free on-street parking exemptions for those who require them until October 31 at parking.newmarket.ca. No parking exemptions will be issued after October 31 as winter parking restrictions begin on November 1st until April 15, 2021. 

As of November 1, no vehicles can be parked on the street/roadway between the hours of 2 a.m. and 6 a.m. as this interferes with snow clearing operations, regardless of whether or not there is snow on the ground. Parking enforcement will be in effect. The fine for parking on street/roadway between the hours of 2 a.m. and 6 a.m. is $100.

Are there any parking by-law exemptions during COVID-19?
For on-street parking, you can apply for an exemption until October 31 and the Town of Newmarket will evaluate on a case-by-case basis. You can contact the Town of Newmarket at 905-895-5193 or email info@newmarket.ca. No parking exemptions will be issued after October 31 as winter parking restrictions begin on November 1st until April 15, 2021. 

Planning and Building Services

What Planning and or Building Services are still being offered by the Town?
  • Electronic Planning Applications
  • Limited processing of Development and Committee of Adjustment Applications
  • Pre-Consultation Meetings via Video Conferencing
  • Building Permits and Inspection
For more information, please visit the Planning and Building Services webpage.

Is the Town still accepting new Planning applications and/or Building Permit Applications?
The Town of Newmarket Planning & Building Services has adapted its processes to be able to continue to provide services during the COVID-19 pandemic while respecting the health and safety of customers and staff. For more information, please visit the Planning and Building Services webpage.

Playgrounds, park amenities, hard courts, sport fields, trails and other outdoor recreational amenities

What outdoor recreational amenities are open and closed to the public?  
Visit our open and closed webpage for the most up-to-date information on what is open or closed in Newmarket due to the COVID-19 pandemic.  
When is the Town going to reopen its outdoor recreational amenities to the public?
As the Province of Ontario begins to lift restrictions, the Town will monitor and assess each phase carefully with the health and safety of our community top of mind. Newmarket has begun to reopen outdoor recreational amenities to the public. Visit our open and closed webpage for the most up-to-date information on what is open or closed in Newmarket due to the COVID-19 pandemic.  
Can I use the trails and bike lanes during COVID-19?
The Town’s trails system and bike lanes are open for use. When outdoors, residents who are walking, running, walking their dog or cycling are reminded to exercise appropriate social and physical distancing. Stay at least 6ft. (2 m. apart) from other people to help limit the spread of COVID-19. 

I see people not practicing physical distancing at playgrounds, who can I report this to?
If you see inappropriate use at playgrounds, please email info@newmarket.ca or calling 905-895-5193 to report it. The Customer Service Centre is open Monday to Thursday, 8 a.m. to 5 p.m., Friday 8 a.m. to 4:30 p.m.

If the playground is busy, and physical distancing is not possible, consider travelling to another nearby playground or coming back at a later time

What safety measures should I be taking when at a playground?
Residents are reminded to follow the rules on the posted signage at each location and to use the playground at your own risk. Playgrounds are not supervised and not sanitized regularly and require everyone to take precautions by staying at least 6ft./2m. away from others and ensuring hands are washed and/or sanitized before and after using the amenity.

Be courteous and share this space with the community. If the playground is busy, and physical distancing is not possible, consider travelling to another nearby playground or coming back at a later time

What is the Town doing for individuals who are not complying with emergency orders?
The Town of Newmarket's Municipal Bylaw Enforcement Officers are patrolling our parks and trails to ensure everyone is practicing physical distancing and not gathering in groups of more than ten (10) people. Fines starting at $750 will be issued to those who do not comply to the following emergency orders under the Emergency Management and Civil Protection Act (EMCPA):
Individuals who are charged with an offence under the EMCPA will be required to identify themselves if asked by a Municipal Bylaw Enforcement Officer. Failing to do so can carry a fine of $1,000 for obstructing a Municipal Bylaw Enforcement Officer. In addition, failure to comply with an Emergency Order carries a starting fine of $750 or could also carry punishments of up to one-year imprisonment or a fine of up to $100,000 for an individual. These penalties will apply in addition to breaching other Emergency Orders. To report non-compliance, email info@newmarket.ca or call 905-895-5193.

Why does my dog have to be on a leash at all times on Newmarket's parks, trails and open spaces? 

Recently, the Town has received double the volume of calls and concerns from residents about dogs being off leash. What people may not initially realize is that an off-leash dog is a risk to physical distancing because it brings people together. For example, when a dog is off leash, it may approach another dog on-leash or even other people out for walks. The owner is then forced to approach the other person to retrieve their dog, causing an interaction with the other person/dog and inability to maintain physical distancing of at least 6ft, creating weariness for contact.

The Animal Control By-law requiring dogs to be on leash at all times on public property, with the exception of the Newmarket Dog Park, is an existing bylaw. Off-leash is not permitted anywhere on Town property at this time as the dog park is closed, and Municipal Bylaw Officers are set to issue fines starting at $400. As a first step, Bylaw Officers will continue to educate individuals on the importance of having their pets / dogs on a leash. If non-compliance continues, (e.g. clear signs being ignored, not complying once reminded of the rules), fines will be issued.

Watch the Town's Manager of Regulatory Services explain why it's important to keep your dog on a leash so that everyone can feel safe and enjoy public spaces in the video below. 

 
Why can't the Town of Newmarket reopen its outdoor recreational amenities/facilities the same day the Province of Ontario makes an announcement?
The Town of Newmarket is notified of the Province of Ontario’s announcement the same time as the general public. Once an announcement is made, it takes time for the Town to evaluate and assess each reopening phase. The health and safety of our residents and our staff is our top priority. As a result, the Town is taking a more cautious approach to reopening and will gradually reopen more areas when each area is cleaned, inspected and deemed safe to reopen.
Can I have a picnic, play catch, kick a ball etc. at an open space in Newmarket?

Picnics, playing catch, kicking a ball and other recreational uses of the Newmarket's open outdoor recreational areas are permitted as long as residents:

1. Follow safe physical distancing guidelines by staying at least 6ft. / 2m. away people outside of their immediate household

2. Follow the social gathering and social circle orders as set out by the Province of Ontario

We have been in lockdown for over nine months, what was the Town doing for reopening?
During the state of emergency, Town staff were redeployed to ensure essential and critical services were still provided to the community. This included work like maintaining open areas like parks trails and open spaces to ensure they were safe to use while following emergency orders set out by the Province of Ontario. The Town does not know ahead of time when the Province is going to lift restrictions. Once an announcement is made, it takes time for the Town to evaluate and assess each reopening phase. The health and safety of our residents and our staff is our top priority. As a result, the Town is taking a more cautious approach to reopening and will gradually reopen more areas when each area is cleaned, inspected, proper signage is installed and deemed safe to reopen.
Why is the boardwalk at the Tom Taylor Trail open to one-way traffic only?
The boardwalk on the Tom Taylor Trail is narrow and does not allow residents to properly practice physical distancing of at least 6ft. / 2m. As a result, the boardwalk area is only allowing one-way traffic, with the entrance located at the south-end of the trail near the Municipal Offices. Please note that when using the boardwalk, no passing and cyclists are not allowed. Learn more. 
Why do the signs posted at open outdoor recreation amenities say 'use at your own risk'?
High touch-points at these outdoor areas (gates, benches etc.) are not cleaned frequently. Therefore residents are reminded to take extra caution and to use each amenity at their own risk. Remember to wash your hands with soap for at least 20 seconds or use an alcohol-based sanitizer after use. 
Why does the grass at these outdoor recreational amenities seem longer than normal?   
At this time, only required maintenance measures will be performed in these areas.

Residents can expect to see services like grass cutting, forestry and horticulture work reduced. This is due to staff being redeployed to conduct other essential work and a reduced summer workforce. No additional summer staff, who normally assist in maintaining outdoor recreational amenities were hired this summer in order to responsibly align resources with the impacts of COVID-19. The Town is asking residents to be patient as staff are working hard to continue to maintain over 45 active parks and open spaces and 800+ acres of parkland in the community. 

Sports fields are being cut once a week and other areas around Town are on a 15 day rotation. 

Why is it taking staff longer to cut the grass around Town?     
Due to staff being redeployed to conduct other essential work and a reduced summer workforce, it is taking the Town longer to perform duties like grass cutting, horticulture, and forestry work. 

No additional summer staff, who normally assist in maintaining outdoor recreational amenities were hired this summer in order to responsibly align resources with the impacts of COVID-19. 

Currently, sports fields are being cut once a week and other areas around Town are on a 15 day rotation. 

Please be patient as staff are working hard to re-open and continue to maintain over 45 active parks and open spaces and 800+ acres of parkland in the community.

Recreation and Culture Programs and Events

What is the status of Recreation and Culture programming and events?
The Town has cancelled all summer camps for the 2020 season and is currently offering alternative summer pop-up programs until August 28.
The Town is also hosting Moonlight Movies this season with strict health and safety guidelines in place. 
I registered for 2020 Spring Programs, what happens now? 
The Town is currently working to provide automatic credits to all Spring 2020 Recreation and Culture Program registrants. You can expect to see a credit in the next few days applied to your account. This also applies to all family members and participants registered in a Town of Newmarket program or activity. If you have any further questions, please email registration@newmarket.ca 
What is happening with my Fitness Membership?
All Fitness Centre Memberships have been put on hold since March 13, 2020. As the Fitness Centre at the Magna Centre is set to reopen on August 26, 2020, membership payments will resume on September 1 (You will be charged on your set monthly date). At this time, the Town will only charge members half of the regular price for the month of September in recognition of limited services. Those who would prefer to keep their membership on hold are asked to email fitness@newmarket.caby August 30.

Memberships will be placed on hold for a maximum of 4 (four) months. Residents can also choose to cancel their membership at this time. The regularly charged $10 administrative fee will be waived to hold or cancel memberships at this time. Learn more by visiting newmarket.ca/fitness or emailing fitness@newmarket.ca 

Learn more by reading the e-blast sent to all members of the Magna Centre Fitness Centre
What is happening with Community Events?

In compliance with York Region Public Health's current guidelines for physical distancing, the following Town events have been cancelled for 2020:

  • Tim Hortons Canada Day Kanata Festival and evening Fireworks
  • TD Newmarket Music Series
  • Kids Downtown
  • Newmarket National 10 Minute Play Festival
  • Newmarket Busker Festival
  • Splash of Culture

The following third-party organized events have also been cancelled:

  • York Region Pride Festival
  • Newmarket Lions Artisan's Festival
  • Newmarket Craft Beer Festival

    Visit the Town's virtual recreation and culture hub - Home Sweet Home - for DIY decor, backyard games, recipes and fun activities to celebrate our nation's birthday with your housemates while enjoying Ottawa's first completely virtual Canada Day celebration.

    The Town will continue to monitor the evolving COVID-19 landscape along with public health advice and explore a late Summer / early Fall event to reunite the community, if and when it is safe to do so.
What is happening with Facility Permits, Rentals and Bookings?
For more information on permits, rentals and bookings, please email recreation@newmarket.ca.

Social and Physical Distancing

What is social / physical distancing?
COVID-19 is known to spread from person to person. The only way to limit the spread of COVID-19 is to practice safe social and physical distancing. To reduce the spread, it is recommended that everyone:
  • Stay home as much as possible. 
  • Limit the need to go outdoors. Only go outside for essential (grocery, work, exercise etc.). If you go outside, stay at least 6ft. (2m.) away from other people.
  • Do your best to avoid close contact with people outside of your household. Close contact includes being within 6ft. of another person. 

What is a social circle? Will fines be issued? 
On July 13, 2020, the Province of Ontario issued a new emergency order that allows the expansion of social circles. This order applies to private households and allow the introduction of friends and family into your social circle without social distancing. However, those in a household must be included in the social circle. The new limits are 100 people outdoors (while maintaining physical distancing) and 50 people indoors (while maintaining physical distancing). In all cases, individuals are required to maintain physical distancing of two meters (6 feet) with people who are outside their household and social circles. 

Those who fail to comply with the emergency order will be subject to fines starting at $750. To report social large social gatherings, email info@newmarket.ca or call 905-895-5193. 
  
I see people gathering at my neighbour's everyday, what should I do? 
If you notice people not following the social gathering and social circle orders as set out by the Province of Ontario, you can report them by calling the Town at 905-895-5193 or emailing info@newmarket.ca.   

Will teenagers be issued fines if more than ten people gather together?
All ages must adhere to the emergency order. The Town's Bylaw Officers are set to issue fines for anyone not complying with the emergency order, regardless of their age. Depending on the age of the individual(s), the parents or guardian could be subjected to the fine starting at $750. 

Waste and Recycling Services

Is curbside waste and recycling pick-up still happening?
Yes, please continue to place your waste and recycling items at the curb by 7 a.m. on your regularly scheduled pick-up day.
What is the garbage bag limit during COVID-19
With everyone social/physical distancing and spending the majority of their time at home, the Town will be taking a more lenient approach with garbage bag limits. Beginning March 23, the Town will collect up to five (5) bags of garbage per household, every two weeks on the regularly scheduled collection day. 

We all have to do our part in response to COVID-19, the Town is asking for all residents’ cooperation in sticking to the existing bag limits (3) where possible and not producing additional bags and unnecessary waste. Please be mindful of the garbage produced and dispose of these items properly. Not all items go in the garbage. Continue to use the green bin and recycling bin as necessary.


If you aren't sure, use the Recycle Coach online application to find out what goes where.
Are there any precautions I should take when disposing my waste during COVID-19?

Yes, please follow these guidelines keep you and your family safe: 

  • Throw used tissues, latex gloves and masks in a wastebasket lined with a plastic bag in the garbage. Do not place these items in the recycling bin.
  • Wash your hands with soap and water after throwing those items away as well as after emptying your waste basket.
  • Tie all plastic bags and put out with your regular trash.
  • All garbage bags need to be tied when set out at the curb. Loose materials left in garbage cans may be left behind.
  • If out in the community, please do not litter these items. Place in a trash can or take home to go in your own garbage. Littering these materials on the ground is unacceptable and poses a risk to the public, workers and the environment.
  • Litter clean up in these unprecedented times should be done with caution. Residents who choose to pick up garbage off the ground should wear gloves and immediately perform hand hygiene afterwards. They should either wash their hands with soap and water for 20 seconds or use an alcohol-based hand sanitizer.
  • For those who are sick or test positive for COVID-19: Place all disposable items that have come into contact with your mouth, nose or eyes into the garbage -- this includes recyclables such as plastic water bottles, pop cans or milk cartons, or compostables such as facial tissue or paper napkins.
  • For your safety and that of our waste collectors, it's vital that you respect physical distancing. Please keep a distance of 2 metres (6 feet) at all times.

Can I still dispose large items?
Please hold off on disposing large items until further notice. If there is an immediate need, you can purchase a large item tag by calling 905-953-5303 to place your order.  The Town will send you your large item tag by mail. 

How should I dispose disinfecting wipes, baby wipes and paper towels?
Disinfecting wipes and baby wipes belong in the garbage. Paper towels belong in the green bin. Please do not flush these items down the toilet as this may cause sewer back-ups. Please note that sewer back-ups are the responsibility of the homeowner.
Can I still donate to the Textile Recycling Program?
Newmarket’s textile recycling program outside is set to resume on October 26. Learn more at newmarket.ca/textilerecycling

Those looking to donate their unwanted textiles can also donate these items to select York Region Waste depots. Learn more by visiting York Region's website to see which location is accepting textiles. 
Are York Region Waste Depots still open?
At this time, all York Region Waste Deports are open. Before going to a York Region Waste Depot, the Town recommends visiting York Region's website.

Is yard waste pick-up still happening during COVID-19?
Yes, yard waste pick-up is still occurring every two weeks on your scheduled pick-up day. Please remember to place waste containers at the curb no later than 7 a.m. on your scheduled collection day and no earlier than 5 p.m. the night before collection. Ensure that waste material set out for collection is in accordance with the Town's waste program requirements.
My recycling bin or green bin is broken. Can I still exchange for a new one?
If your Town of Newmarket issued green bin or blue recycling bin is damaged, please contact Green for Life (GFL) at 1-866-421-5625. They will schedule to have the replacement bin(s) delivered to your home.
What is the status of Curbside Giveaway Days?
Curbside Giveaway Days have been cancelled for the remainder of the year due to COVID-19. 

How can I purchase a new blue box, green bin or kitchen catcher? 
Since all Town buildings and facilities remain closed, residents looking to purchase a new blue box, green bin or kitchen catcher can do so by contacting the Town of Newmarket by emailing info@newmarket.ca or calling 905-953-5303 with what you are looking to purchase. If you are emailing your order, a customer service associate will contact you for payment information. Please do not include payment information in your email. All items will be delivered by GFL to your home as soon as possible. 

Wedding and Commissioning Services

Will the Town still issue marriage licences?
You may be able to obtain a marriage licence from the Town.  Please contact 905-895-5193 Monday to Friday 8 AM to 5 PM or email info@newmarket.ca and a Customer Service Associate will be able to further assist you. See the Getting Married during COVID-19 page for more infomation. 
I would like to get married, is the Town still performing civil ceremonies?
The Town is still performing civil ceremonies, if you would like to find out more about whether you can schedule a civil ceremony with a Town officiant, email us at weddings@newmarket.ca or call 905-953-5300 extension 2220 for more information. See the Getting Married during COVID-19 page for more information

I need to get a document commissioned or notarized, what do I do?
The Town is offering commissioning services by appointment only. Please contact info@newmarket.ca or call 905-895-5193 for more information. If you need to get a document notarized, you may choose to visit a lawyer’s office to obtain that service.