Refunds & Withdrawal Policy

Contacts

Municipal Office

395 Mulock Drive P.O. Box 328 Station Main, Newmarket, Ontario
L3Y 4X7
905-895-5193

Email Us

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Refunds/Withdrawal FAQs​

Q. I’m withdrawing at least five business days prior to the start of the class. What happens? 

A. You will receive a credit to your Town of Newmarket account. If you wish to receive a refund, you may submit a request.*


Q. I need to withdraw due to a medical reason?

A. You may withdraw at any time with medical documentation provided. All credits to account/refunds will be prorated.


Q. I need to withdraw less than five business days prior to the start of the class, or after the class has begun. What should I do?

A. Please submit a withdrawal and/or refund request to Customer Service Kiosk or to

info@newmarket.ca. All approvals will be up

to the discretion of the Town of Newmarket. Issued credits to account/refunds will

be prorated. 


Q. Will a refund request be considered after a program has ended? 

A. Unfortunately requests submitted after the program has ended will not be considered.  


Q. My program has been cancelled. Will I receive a refund? 

A. Yes. You will receive a full credit, refund or may transfer to another available class. 


Q. My cheque has insufficient funds. What happens? 

A. You will be charged a non-sufficient funds fee of $50. The repayment must be made in cash, debit or certified cheque prior to attending the next class.


Q. The program has started. Am I too late to register? 

A. You can register for a program up until the second class. Late registrations will not be prorated. Please contact our Customer Service department for availability.


*Refund/withdrawal requests may be made online at newmarket.ca, in-person at a Customer Service Kiosk, or by phone, 905-895-5193.