Contacts

Municipal Office

395 Mulock Drive P.O. Box 328 Station Main, Newmarket, Ontario
L3Y 4X7
905-895-5193

Email Us

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Updated Friday, November 13, 2020 - Effective Monday, November 16, 2020

On Friday, November 13, 2020, Premier Ford announced that all of York Region will be entering into the red / controlled zone, effective Monday, November 16, 2020.  This colour-coded, 5 zone plan replaces the previous 3 stage approach.  That means there a number of public health measures and restrictions and capacity limits that must be implemented when operating different types of services and businesses.

Please check out the info below prior to booking your session for all of the processes and protocols we have in place for your safety.


Magna Pool Booking and Payment Options:

The Magna Pool will remain open to the public for Lane Swim, Public Swim & Aqua Fitness with reduced capacity. Residents are still asked to reserve their spot with their Fitness Centre Membership or pay online using the Pay as you Go Fees. To reserve your spot visit: play.newmarket.ca

Pool / Swimming Pay as you Go Fees: 

  • Children up to 4 years old $1.25/ per swim
  • Members 5 years old and up $3/per swim
  • Aqua Fitness $5/class.

To Register Please click the tiles below:

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What You Need to Know:

  • There will be a daily admission fee per swim to be paid online prior to arrival or you can use your prepaid Monthly Pool Pass.
    Pre-purchased 10/20/30/100x Membership Passes/ Swim Visits are not available to be used or purchased at this time.
  • Swim times are 45 minutes and must be pre-booked online.
  • Washrooms will not be available for gender specific use and only one participant will be permitted to enter at a time.
  • There will be directional markers/signage to guide you through the facility and pool area.
  • High touch points on the pool deck will be sanitized in between each swim.
  • Equipment provided by the Town will be limited at this time to safety equipment such as lifejackets.
  • Participants are encouraged to bring their own equipment such as goggles, filled water bottle, flutterboards, pull buoys, pool toys, etc. Snorkels are not permitted and the use of personal equipment is under the discretion of the lifeguards.
  • All participants are required to arrive changed and ready to swim.
  • Lockers will not be available. Please leave valuables at home and use a designated spot on the pool deck for items you bring to the pool. The Town of Newmarket is not responsible for lost or stolen items.
  • As of September 28, 2020, limited changeroom access will be provided for changing only AFTER each scheduled swim. There will be no access to showers, hair dryers, or outlets.

Amenities Temporarily on Pause:

  • Lockers will not be available. Please leave valuables at home and use a designated spot on the pool deck for items you bring to the pool. The Town of Newmarket is not responsible for lost or stolen items.
  • In the changeroom, there is no access to showers, hair dryers, bathing suit spinners, or outlets.
  • Water features and jets will not be available until further notice.
  • The learning pool will be unavailable during lane swims.

What to Expect:

  • Please arrive no more than 10 minutes prior to your scheduled swim to sign in. 5 minutes prior to the start of the activity, you will be allowed access to the pool deck.
  • Arrive on time as access to the facility will be restricted before and after each scheduled swim time.
  • You will be required to line up in the designated area outside the Magna Centre East entrance. 
  • You will be greeted by a staff member and you will be asked to complete a health screening questionnaire for COVID-19 symptoms.
  • All users are required to use the provided hand sanitizer and wear a mask while in the facility, all common areas, and the pool deck area. Masks are to be taken off and left with your belongings prior to entering the water.
  • Physical distancing of 2 metres is required throughout the facility and within the pool
  • Capacities are reduced at this time and differ based on the type of swim (lane, public, etc.). Our capacities are continuously monitored and follow provincial guidelines. All participants/groups are required to maintain their distance from others while participating in drop in programming.
  • Exiting procedures will be in an orderly fashion with Deck Supervisors available to direct traffic flow. Please be mindful of other participants as you exit the pool.
  • As of November 16, 2020, capacity is limited to 2 swimmers per single lane for lane swims. Where possible, family members will be grouped together in the same lane. Please follow the direction of the lifeguards at all times.

Changeroom Use:

As of September 28, 2020, the family changeroom will be open for changing for 10 minutes AFTER each scheduled swim. Showers will be unavailable and each user must use one of the stalls to change. The changeroom is non-gender specific and there is no nudity permitted in the family changeroom.

Changeroom access will be limited to accommodate physical distancing requirements. Participants are encouraged to leave the pool enclosure immediately after their scheduled swim and to shower and change at home.

Changeroom Guidelines:

  • All participants are required to arrive changed and ready to swim. There will not be changeroom access permitted prior to your scheduled swim.
  • Lockers will not be available. Please leave valuables at home and use a designated spot on the pool deck for items you bring to the pool. The Town of Newmarket is not responsible for lost or stolen items.
  • Limited changeroom access will be provided for changing only AFTER each scheduled swim. There will be no access to showers, hair dryers, bathing suit spinners, or outlets.
  • Masks/face coverings must be worn in the changeroom at all times.
  • Changeroom access is limited to 10 minutes after the end of each swim and all participants will be required to exit the facility through the pool deck after this 10-minute period. There will be floor markings to direct traffic flow.
  • Depending on the number of participants, you may have to wait to access the changeroom. You will be required to wait on the pool deck with your belongings as directed by the lifeguards.
  • Participants are encouraged to leave the pool enclosure immediately after their scheduled swim and to shower and change at home.
  • The changeroom will be cleaned/sanitized throughout each day. Please use the changerooms at your own risk.

Pre-Registration Guidelines:

To ensure everyone gets an opportunity to use the pool, here are some guidelines:

  • All participants must pre-register and pay online. For families/groups, each individual must be registered for the swim. There will be no in person drop ins available at this time.
  • You are permitted to book one time slot per swim per day. For example, you can register for a lane swim time as well as a public swim time each day.
  • If you register for two consecutive programs, you will be required to leave the facility and re-enter for your scheduled time slot.
  • If you are 10 minutes or later for your time slot, you will not be able to access the pool and will have to book another time to swim.
  • At the end of the swim you must leave the facility regardless of the time you arrived.
  • Swim sessions are non-refundable and non-transferable. Should the Town of Newmarket cancel classes and/or swim sessions beyond the control of our participants, a credit will be processed to your account to use for a future swim session and/or program/service offered by the Town.
Refunds, No shows:

How do I cancel my session?

  • If you cannot make your scheduled time, you can log in to your account and withdraw yourself up to 48 hours prior to your registered session/class/program. A credit will be applied to your account or you can rebook another available time slot.
  • If you require to cancel less than 48 hours prior to the start of the session/class/program, please contact us by email to at info@newmarket.ca 
    with the subject line CANCEL or by calling Customer Service Kiosk by phone at 905-953-5303.

No Show Policy

  • If you fail to attend your reservation and do not cancel within 2 hours of the start time, the policy will be as follows:
  • 1st No Show – An email will be sent to your attention to advise you of our cancellation process and no show policy.
  • 2nd No Show – Your account will be frozen and reservations will be not permitted for one (1) week.

How We’re Keeping You Safe:
  • Prior to reopening, the pool area has gone through a deep clean and disinfecting.
  • High traffic surface areas will be disinfected a minimum of twice per day.
  • Floors are disinfected daily
  • The pool and deck area will be cleared and all high touch surfaces will be disinfected in between each scheduled swim.
  • Hand sanitizing stations will be made available at the entrance and accessible throughout the facility.
  • Lifeguards will be required to wear personal protective equipment while actively watching the pool and while cleaning or completing other duties.
  • Protective barriers have been installed at designated locations where staff and participants meet, including the front desk, and where possible.
  • Signage to direct the flow of traffic and encourage physical distancing will be posted
  • A Deck Supervisor will be available on the pool deck to direct traffic, assist with any questions or participant needs, and supervise the lifeguards
  • Any equipment provided for safety purposes will be sanitized by lifeguards between swims.
Admissions Standards:
We have new safety measures in addition to our existing admission standards.
  • Each parent/guardian may bring a maximum of 4 children between the ages of 6 and 9 or a maximum of 2 children under 6 years of age.
  • Participants between the ages of 10-15 years must be accompanied by a parent/guardian who is a minimum of 16 years of age. The parent/guardian for those ages 10-15 years must remain in the pool enclosure to supervise, be available for any first aid incidents, and to ensure the physical distancing of 2 metres/6 feet is maintained throughout the swim (with the exception of those who are within your group). There is no maximum number of children per guardian for this age group.
  • Changes to our admissions guidelines are due to adaptations to first aid response, which encourage self-treatment or treatment from a family member/guardian for minor emergencies. These changes are meant to decrease contact between staff and the public and to promote physical distancing.
  • Participants between the ages of 10-15 years must be accompanied by a parent/guardian who is a minimum of 16 years of age. The parent/guardian for those ages 10-15 years must remain in the pool enclosure (meaning on the pool deck, and as a paying participant as your presence counts toward COVID participant restrictions)  to supervise, be available for any first aid incidents, and to ensure the physical distancing of 2 metres/6 feet is maintained throughout the swim (with the exception of those who are within your group). There is no maximum number of children per guardian for this age group.
  • Click here to view the admission guidelines page for more information

Facility Swim Test:
To ensure the safety of all participants, children (6-9 years) who wish to swim unaccompanied in the pool must complete the facility swim test:
  • Proficiently swim 2 widths un-aided (i.e. no lifejacket, water wings, etc.) of the largest pool followed immediately by 1 minute of treading water (head and ears remaining above the surface at all times).
  • Upon completing the facility swim test, the child will receive a green wristband.
  • Facility swim tests are conducted during public swim times and results are recorded on your family account

Aqua Fitness
  • Reserving your space is required online at play.newmarket.ca
  • There will be a daily admission fee of $5 per Aqua Fitness class to be paid online if you do not have a membership or your membership is on hold. Pre-purchased 10/20/30/100x Membership Passes/ Swim Visits are not available to be used or purchased at this time.
  • All participants will be required to physically distance in the pool and capacities have been reduced to allow for this.
  • Participants are required to line up outside the Magna Centre East Entrance, in the designated waiting area, prior to the class start time. Signage will indicate the physical distancing requirements. 
  • 10 minutes prior to your class time, you will be invited to complete a pre-screening questionnaire with a Recreation staff at the entrance. Once checked in you will be permitted to wait safely and physically distanced in a designated waiting area.
  • All users are required to use the provided hand sanitizer and wear a mask while in the facility, all common areas, and the pool deck area. Masks are to be taken off and left with your belongings prior to entering the water.
  • Classes are modified where possible to distancing and safe equipment use
  • A phased in gradual approach will be made with equipment use
  • Equipment will be cleaned, disinfected and set up in advance to ensure physical distancing.
  • Participants will leave their equipment on the pool deck and fitness/aquatics staff will clean, disinfect and put it away.
  • There will be no sharing of equipment at this time.
  • We encourage you to bring your own aquafit belt/pool noodle.
  • Exiting procedures will be in an orderly fashion with Deck Supervisors available to direct traffic flow.



Swimming Lessons and Aquatic Leadership
For fall 2020 we are focusing on rolling out drop in programs safely. For winter 2021, the feasibility of modified registered programs such as swimming lessons and aquatic leadership courses will be considered based on best practices and public health requirements.

General Pool FAQ's

How do I attend a swim program. Can I just show up?

All participants must pre-register and pay online to reserve a spot. For families/groups, each individual must be registered for the swim. There will be no in person drop ins available at this time.

 

Will change rooms and showers be available for my pool visit?

  • All participants are required to arrive changed and ready to swim.
  • Lockers will not be available. Please leave valuables at home and use a designated spot on the pool deck for items you bring to the pool. The Town of Newmarket is not responsible for lost or stolen items.
  • As of September 28, 2020, limited changeroom access will be provided for changing only AFTER each scheduled swim. There will be no access to showers, hair dryers, or outlets.


How will you ensure my safety during my swim program?

Capacities are reduced and spots must be reserved.  A health screening will be required prior to entering the pool. Physical distancing will be mandatory and regular cleaning and sanitization of high touch points and equipment will be performed regularly.

 

Are admission Standards still in effect? (please add graphic too)

  • Each parent/guardian may bring a maximum of 4 children between the ages of 6 and 9 or a maximum of 2 children under 6 years of age. 
  • Participants between the ages of 10-15 years must be accompanied by a parent/guardian who is a minimum of 16 years of age. The parent/guardian for those ages 10-15 years must remain in the pool enclosure to supervise, be available for any first aid incidents, and to ensure the physical distancing of 2 metres/6 feet is maintained throughout the swim (with the exception of those who are within your group). There is no maximum number of children per guardian for this age group.
  • Changes to our admissions guidelines are due to adaptations to first aid response, which encourage self-treatment or treatment from a family member/guardian for minor emergencies. These changes are meant to decrease contact between staff and the public and to promote physical distancing.

 

Can I use my pre-purchased Membership Pass Swim Visits?

  • There will be a daily admission fee per swim to be paid online prior to arrival. Pre-purchased 10/20/30/100x punch passes are not available to be used or purchased at this time.
  • Those who purchased the Monthly Pool Pass and do not have a Fitness Centre Membership, will be able to use their pass from November 9th to December 6th.  All Monthly Pool Membership passes will expire at this time.


Are the Pre-Purchased Monthly Pool Passes still available?

No. The passes were temporary until we were able to open more amenities.  The Fitness Centre Membership is available for purchase. For more information on the Fitness Centre Membership, please visit Newmarket.ca/fitness.


Can I register for as many Drop-In Programs per day as I wish?

  • You are not permitted to register for two of the same activities on the same day  i.e.) Lane Swim and Lane Swim
  • You are permitted to register for two different activities on the same day i.e.)  Lane Swim and Aqua Fitness


Do I have to wear a mask?

All users are required to use the provided hand sanitizer and wear a mask while in the facility, all common areas, and the pool deck area. Masks are to be taken off and left with your belongings prior to entering the water.




Questions?  Should you have any questions, please contact the Customer Service Kiosk by phone at 905-953-5303 or e-mail: info@newmarket.ca. The Kiosk is available Monday ��� Friday 8:00 a.m. to 8:00 p.m. and Saturday/ Sunday 9:00 a.m. to 4:00 p.m.    

We welcome our community's feedback and input and would love to hear from you on what programs / activities you would like to see offered by the Town.  Email us at recreation@newmarket.ca with your suggestions.


Assumption of Risk

The Town of Newmarket in collaboration with York Region Public Health, continue to monitor the COVID-19 situation. Users of the Town of Newmarket facilities, buildings and/or amenities are reminded that the facilities, buildings and/or amenities are open for use at your own risk. An inherent risk of exposure to communicable diseases including COVID-19 exists in any public space where people are present. By visiting any Town of Newmarket facility, building and/or amenity you voluntarily assume all risks including any risk of injury, loss, damage, and possible exposure to a communicable disease including COVID-19. We remind you to follow the COVID-19 precautionary guidelines being recommended by various Canadian health authorities including the York Region Public Health Unit, Ontario Health and Public Health Agency of Canada



Click here to sign up for the Recreation E-Newsletter for updates.

Stay up-to-date on the latest Town updates by following  @TownofNewmarket on TwitterFacebook  and Instagram and visit Newmarket.ca/COVID19.

As always, if you have any general questions, please email us at info@newmarket.ca or call the Customer Service Kiosk at 905-953-5303 (Monday – Friday, 8 a.m. to 8 p.m., Saturday - Sunday 9 a.m. to 4 p.m.)


COVID-19 Update 

During the COVID-19 pandemic, there may be program disruptions, changes and facility closures. We continue to offer alternative ways to serve the community. Learn about Newmarket's approach to reopening and for current information and resources. For any inquiries, please email info@newmarket.ca.

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