Municipal Office

395 Mulock Drive P.O. Box 328 Station Main, Newmarket, Ontario
L3Y 4X7

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  • Customer Service Centre reopens for in-person services at the Municipal Offices as of November 1

    Created: Friday, October 22, 2021

    In-person services are also available at the Magna Centre and Ray Twinney Recreation Complex Kiosk

    The Town of Newmarket will be reopening the Customer Service Centre at the Municipal Offices (395 Mulock Drive) for in-person services as of November 1. The hours of operation will be Monday to Friday from 8:30 a.m. to 4:30 p.m. Services available to residents include:

    • General inquiries
    • Payments for property taxes (by debit) and parking tickets etc.*
    • Assistance with Recreation and Culture program registration / payment* 
    • Purchasing garbage bag tags and large item tags*

    *Please note that Newmarket is currently only accepting cashless transactions for all payments. 

    All other services will continue to be available digitally and marriage licenses and the commissioning of documents will continue to be available by appointment. As of November 8, the Town will introduce more in-person services to the public by appointment only. Residents who are seeking assistance with other services are encouraged to email or call 905-895-5193 for more information. The Town will continue to monitor the COVID-19 landscape and will gradually introduce more in-person services to the public.

    Individuals visiting the Municipal Offices will be screened at the door, be asked to complete a COVID-19 health screening questionnaire, be required to wear a mask/face covering and stay at least 6ft. apart at all times. Staff will be screening for vaccination status to determine the safest way to serve residents.

    In-person services noted above continue to be available at the Magna Centre (800 Mulock Drive) and Ray Twinney Recreation Complex (100 Eagle Street West) Customer Service kiosk during its regular hours of operation. In addition to participating in a COVID-19 health screening questionnaire, members of the public will be required to show proof of full vaccination in order to enter the Magna Centre and the Ray Twinney Recreation Complex in accordance to Provincial regulation.

    As always, the Town continues to offer alternative ways to serve the community during the pandemic. Residents who need assistance are encouraged to email or call 905-895-5193. For municipal emergencies after-hours, residents can call 905-895-5193 and press 3 to be directed to our after-hours line. 

    Committee of the Whole and Council Meetings

    Members of the public continue to be encouraged to participate in Committee of the Whole and Council meetings virtually online. All meetings will continue to be streamed live online, recorded and archived for viewing at Those that wish to make a deputation can email for additional information.

    Capacity limits at the Magna Fitness Centre lifted as of Monday, October 25

    Today, the Province of Ontario announced that as of Monday, October 25, capacity limits will be lifted for a vast majority of settings where proof of vaccination are required. This includes indoor areas such as sports and recreational facilities. As a result, the Town will be lifting its capacity limit for the Fitness Centre at the Magna Centre and will no longer require patrons to register for a time slot in advance. Walk-in's will be accepted as of Monday, October 25. The Town will gradually lift capacity limits for other recreational activities in the coming weeks. For more information, visit 

    For more information on what's open and closed in Newmarket, please visit