Contacts

Municipal Office

395 Mulock Drive P.O. Box 328 Station Main, Newmarket, Ontario
L3Y 4X7
905-895-5193

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Updated November 29, 2021

Safety is our top priority. The Town of Newmarket continues to work with all levels of government to respond to COVID-19 and as the requirements to show proof of vaccination and proof of identification evolve.

Individuals age 12 and older are required to provide proof that they are fully vaccinated and have received their final dose of a COVID-19 vaccine at least 14 days prior to entering a Town facility, event or program, unless the individual qualifies for an exemption.

Click here for COVID-19 protocols and vaccination requirements.



Due to the COVID-19 pandemic, all in-person programs and events hosted by the Town of Newmarket will follow all guidelines released by the Ontario Ministry of Health and York Region Public Health. We are dedicated to providing a fun and safe environment for all staff and participants.


Please note Group Fitness and Aqua Fitness require pre-booking

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To Register for Swimming Activities please click the tiles below:

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  • No outdoor shoes are permitted on the pool deck.
  • Strollers are not permitted in the change rooms or on deck.
  • Food and beverages (other than water) are not permitted on the pool deck.
  • Bathing attire must be clean, appropriate swimwear, suitable for a public pool.
  • For swimmers who are not toilet trained, it is recommended swim or cotton diapers be worn. Disposable diapers cannot be worn in the water as they will fall apart.
  • If you have a serious medical condition, please inform a lifeguard and you should be accompanied by a person knowledgeable of the condition and who is responsible for your direct supervision.
  • Children 6 years of age or older must use gender-appropriate change rooms or the family change room. All participants must change in the cubicles in the family change room.
  • Lockers are available for use. The Town of Newmarket is not responsible for lost or stolen items.
  • Hair dryers and outlets are still unavailable at this time.
  • Photography is permitted during drop-in programming, but every attempt should be made to be respectful of everyone's privacy. Photo/video is not permitted in the change rooms. 

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  • In addition to our existing admission standards, it is recommended that participants between the ages of 10-15 years be accompanied by a parent/guardian who is a minimum of 16 years of age. The parent/guardian for those aged 10-15 years would pay admission and remain in the pool enclosure to supervise, be available for any first aid incidents, and to ensure the physical distancing of 2 meters/6 feet is maintained throughout the swim (with the exception of those who are within your group). There is no maximum number of children per guardian for this age group. This recommendation is meant to decrease contact between staff and the public while promoting safe distancing in the event of an emergency.
  • Facility Swim Test: To ensure the safety of all participants, children (6 to 9 years) who wish to swim unaccompanied in the pool must complete the facility swim test: Proficiently swim 2 widths un-aided (i.e. no lifejacket, water wings, etc.) of the pool followed immediately by 1 minute of treading water (head and ears remaining above the surface at all times). Upon completing the facility swim test, the child will receive a green wristband.
    Facility swim tests are conducted during public swim times and results are recorded on your registration account.
  • Click here to view the admission guidelines page for more information 

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  • Reserving your spot is required online at play.newmarket.ca
  • Fitness Centre members are at a $0 fee as it is included in your membership, non-members can pay on-line or redeem their punch pass at kiosk upon arrival
  • All participants must complete the Covid-19 screening form and show proof of vaccination and I.D.
  • All users are required to use the provided hand sanitizer and wear a mask while in the facility, all common areas, and the pool deck area. Masks are to be taken off and left with your belongings prior to entering the water.
  • Classes are modified where possible for distancing and safe equipment use
  • Please view the Aqua Fitness schedules on the Drop-in schedule page


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  • The Town of Newmarket is proud to offer quality swimming lessons through the Lifesaving Society Learn to Swim program that will help participants develop water safety skills that will last a lifetime.
  • Unsure which level to register for? Attend any Public Swim and one of our lifeguards would be happy to perform an assessment.
  • Picture day takes place during the fifth lesson.
  • If you would like to request a specific instructor for swimming lessons, please email swimming@newmarket.ca. We cannot guarantee that the request will be granted.
  • We are unable to provide makeup lessons for any missed classes.
  • Interested in our inclusion swimming lessons for individuals with identified special needs? Please complete a participant facts intake form and contact swimming@newmarket.ca.


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My Bronze Cross qualification is expired. Can I still take the National Lifeguard course?

  • Yes. The Bronze Cross and Standard First Aid with CPR-C qualifications need not be current, but successful completion is still a pre-requisite.

I'm close to the age requirement, can I come anyway?

  • No. The age requirement on all aquatic leadership programs is set by the Lifesaving Society and must be followed. Candidates will be asked to provide documentation demonstrating their date of birth at the beginning of their course.


Do I have to take the courses in order?

  • Yes. All of the aquatic leadership courses build on knowledge learned and fall within a progression-based model. Required courses have the prerequisites listed in the course descriptions.

 

Some courses say required and some say recommended. What is the difference?

  • The courses that are required are prerequisites for certifications that are needed to become a swim instructor or lifeguard. We strongly recommend the other courses to assist in the development of the candidate, to assist with their ability to perform on the job and to increase their knowledge.


Is attendance 100% mandatory?

  • Yes. The Lifesaving Society sets the hours required to learn the course material. Courses move quickly and some content is only covered once by instructors.


What do I need to bring?

  • On the first day please bring the following: Lunch, snacks, water bottle, bathing suit and towel, deck shoes, whistle, note books and pen, proof of age (birth certificate, driver's licence, etc.), and certification cards from previous courses.


I haven't received my certification card. What do I do?

  • Temporary cards are good for 90 days. If you haven't received your certification card 90 days after taking the course, you should contact the Lifesaving Society at 416-490-8844.


I have a copy of the course materials; can I use them and waive the extra fees?

  • Extra fees for leadership courses cover the exam fee and material costs set by the Lifesaving Society. If you have a current copy of the books you can use them and we will remove the cost from the course.


My Standard First Aid (SFA) with CPR-C is expiring do I have to take a full course?

  • You must alternate the full course and a recert every three years. If you are unsure you can look up your qualifications at lifesaving.com with your member ID. For the National Lifeguard course, the SFA and CPR-C prerequisite must be from one of the following organizations (Lifesaving Society, St. John's Ambulance, Canadian Red Cross, or Canadian Ski Patrol).

What is your cancellation policy?

  • We request withdrawal at least 5 business days prior to the start date of the course. A credit will be placed on your account for future registrations, or a refund can be requested by filling out the form here. Refunds for withdrawal fewer than 5 days before the course starts are up to the discretion of the Town of Newmarket.

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Questions?  Should you have any questions, please contact the Customer Service Kiosk by phone at 905-953-5303 or e-mail: info@newmarket.ca. The Kiosk is available Monday – Friday 8:00 a.m. to 5:00 p.m.    

We welcome our community's feedback and input and would love to hear from you on what programs / activities you would like to see offered by the Town.  Email us at recreation@newmarket.ca with your suggestions.


Assumption of Risk

The Town of Newmarket in collaboration with York Region Public Health, continue to monitor the COVID-19 situation. Users of the Town of Newmarket facilities, buildings and/or amenities are reminded that the facilities, buildings and/or amenities are open for use at your own risk. An inherent risk of exposure to communicable diseases including COVID-19 exists in any public space where people are present. By visiting any Town of Newmarket facility, building and/or amenity you voluntarily assume all risks including any risk of injury, loss, damage, and possible exposure to a communicable disease including COVID-19. We remind you to follow the COVID-19 precautionary guidelines being recommended by various Canadian health authorities including the York Region Public Health Unit, Ontario Health and Public Health Agency of Canada.



Click here to sign up for the Recreation E-Newsletter for updates.


We welcome our community's feedback and input and would love to hear from you on what programs / activities you would like to see offered by the Town.  Email us at recreation@newmarket.ca with your suggestions.


Stay up-to-date on the latest Town updates by following  @TownofNewmarket on TwitterFacebook and Instagram and visit Newmarket.ca/COVID19.


Questions? Should you have any questions, please contact Customer Service by phone at 905-953-5303 or e-mail at info@newmarket.ca. Customer Service is available Monday – Friday 8:30 a.m. to 4:30 p.m. 


COVID-19 Update 

During the COVID-19 pandemic, there may be program disruptions, changes and facility closures. We continue to offer alternative ways to serve the community. Learn about Newmarket's approach to reopening and for current information and resources. For any inquiries, please email info@newmarket.ca.

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