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Recreation and Culture Magazine

What you need to know before your program starts

Program withdrawals and refunds

Can no longer participate in a registered program? Withdrawals can be completed online through Xplor or through our online form. 

Please note: Withdrawals for Aquatic Leadership courses cannot be completed online. An online form must be completed.

Cancellation OptionsRefund Policy
7 or more days prior to the start of the programFull refund
6 or less days prior to the start of the programNo refund, unless medical documentation is provided
After program has endedNo refund

If you need to withdraw less than 7 days prior to the start date due to a medical reason, please fill out the online form.

Withdrawal/ Refund Request Form

 

Withdrawal and refund FAQs

Other programs and information

Community Code of Conduct

Notice

Newmarket strives to provide experiences that are welcoming, safe, inclusive and respectful of all.

Behaviours such as property damage, vandalism or theft, disrespect of public property, violent behaviours, harassment or threats, non-inclusionary behaviours toward others to name a few will not be tolerated. 

Staff reserve the right to handle unwelcome behaviour and promote an environment that is safe and welcoming to all individuals. 

View the Community Code of Conduct [PDF/365KB]