Town of Newmarket

Fitness Centre

Contacts

Municipal Office

395 Mulock Drive P.O. Box 328 Station Main, Newmarket, Ontario
L3Y 4X7
905-895-5193

Email Us

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Updated April 8, 2021

Further to the Province's most recent announcement April 7, 2021 and effective April 8, 2021 at 12:01am, Premier Ford announced a Province-wide move from the initial "Shutdown Phase" in effect on April 3, 2021, to the "Lockdown Phase" of Ontario's COVID-19 Response Framework for a minimum of 4 weeks.  The Lockdown Phase does not further impact Town facilities, buildings and in –person programs and all Town of Newmarket buildings, facilities and in-person programs remained closed/cancelled as of April 8, 2021 for a minimum of 28 days with the exception of the Newmarket Public Library which will remain open for curbside pickup.  

Newmarket trails, parks and playgrounds, basketball, tennis and pickleball courts, outdoor fitness equipment, and Global Pet Foods Newmarket Dog Park presented by Snapd will remain open and residents are encouraged to use them while following all health and safety measures as outlined by the Province.

For up-to-date information about closures, re-openings and the Town's response to the pandemic, please visit Newmarket.ca/covid19 and follow @TownofNewmarket on social media.

The Municipal Offices (395 Mulock Drive), Robert N. Shelton Operation Centre (1275 Maple Hill Court) and Central York Fire Services (CYFS) remain closed to the public for in-person services. We continue to offer alternative ways to serve the community.

For more information, please contact Customer Service:  email info@newmarket.ca or call 905-895-5193. 


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Safety measures in place


What you need to do when using our facilities
  • Physical distancing of 3 metres is required at all times.
  • All members and staff are to follow the provincial self-assessment guidelines outlined by public health officials
  • All patrons in the facility will need to conduct a health screening upon arrival and assumption of risk (walk in only) upon arrival at the facility.
  • Sanitize your hands frequently.
  • Masks are required when entering the facility, in common areas, lobbies, washrooms, and hallways.
  • All users of the Fitness Centre will be required to wear a mask/face covering at all times, with the exception of when you are actively using any of our cardio pieces of equipment.
  • Identified entry and exit points as indicated by signage and markers must be followed
  • Members will be required to wipe down their equipment AFTER each use. To make this convenient spray bottles have been replaced with new Certainty™ Disinfectant Wipes stations 
  • Group Fitness Class participants will not put back equipment and Fitness staff will clean, disinfect and put it away
  • There will be no sharing of equipment at this time
  • We recommend that you bring your own mat, straps and yoga blocks if required

What we are doing to keep you safe
Facility

  • Prior to reopening, the entire Facility has gone through a rigorous deep clean and disinfecting.
  • High traffic surface areas will be cleaned frequently as necessary to maintain sanitary condition.
  • Hand sanitizing stations will be made available at the entrance and accessible throughout the facility.
  • All Fitness staff will be required to wear a mask with the exception of Fitness Instructors while actively instructing a class
  • Protective barriers have been installed at designated locations where Staff and Participants meet, including the front desk, and where possible.
  • Signage to direct the flow of traffic and encourage physical distancing will be posted.

Fitness Centre

  • The Fitness Centre has been relocated to the Magna Centre Honda Rink to ensure that we have a minimum of 10 feet between our pieces
    of equipment
  • Thirty (30) minutes of dedicated cleaning is conducted after each workout session
  • Effective Friday October 2nd, all users of the Fitness Centre will be required to wear a mask/face covering at all times; with the exception of when you are actively using any of our cardio pieces of equipment.
  • We have all brand-new equipment available for your use
  • Members will be required to wipe down their equipment in-between each use. To make this convenient spray bottles have been replaced with new Certainty™ Disinfectant Wipes stations.
  • All Fitness staff will be required to wear masks, with the exception of Group Fitness Instructors who are actively teaching a class.


Before you enter the facility

Hours of Operation

Current Facility Layout and Photos


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In accordance with Government and Health Guidelines all fitness equipment is placed a minimum of 10 feet away from one another

Why should you book your workout session in advance?

  1. Guarantee your workout time: Booking in advance secures your spot.
  2. Ease of entry: You will be greeted into the Facility no earlier than 15 minutes prior to when your workout is scheduled to begin. By booking in advance, we already have you in our system, so you simply need to complete a mandatory Public Health Screening by following the link or scan the QR Code on Magna Centre Entrance doors to access the Public Health Screening Tool. https://maps.newmarket.ca/covidscreening/

Booking Guidelines

To ensure everyone gets an opportunity to use our Fitness Amenities, here are some guidelines.

  • Registration in advance is required for all programming (Fitness Centre access, Group Fitness Classes, Lane swimming, etc.)
  • *NEW- No in person DROP IN's are permitted at this time, no exceptions
  • Members/Participants using fitness amenities are asked to only book one (1) session per day due to the limited availability at this time
  • At the end of a workout time slot, you must leave the Facility, regardless of when you entered.
  • Group Fitness participants will not be permitted to enter into the class after the scheduled start time
  • Fitness Sessions are non-refundable and non-transferable. Should the Town of Newmarket cancel classes and/or workout sessions beyond the control of our members/ users, a credit will be processed to your account to use for a future Fitness session and/or program/service offered by the Town.
  • If you cannot make your scheduled time one (1) day, in advance you can log back into your account and withdraw yourself from the scheduled session/class.  A credit will be applied to your account.
  • For cancellations for Fitness Centre Sessions, Aqua Fitness, and Group Fitness: on the day of your session, please notify us by emailing fitness@newmarket.ca with CANCEL in the subject line or call 905-953-5300 ext. 2710. A credit will be applied to your account.
  • For cancellations for Lane Swim and Public Swim: on the day of your session, please notify us by emailing info@newmarket.ca with CANCEL in the subject line or call Customer Service at 905-953-5303. A credit will be applied to your account.
  • Cancellations received with less than 2-hour notice will be considered late and will be considered a no show.
  • Refunds will not be issued for "no shows".
  • Please refer to our No Show Policy for more details
  • Out of courtesy to all, please make every attempt to cancel with sufficient notice so others can fill your spot! We will manage waitlists to the best of our ability.

How to book your workout session

1.     Log onto play.newmarket.ca

  • You will be required to use your Family PIN #and Personal Barcode # to book a time slot. All existing users/ members will have one already in our system. 

I forget my password or log in.

  • If you do not know or remember your LOGIN information:
  • Select 'Login' (on the top right-hand corner of the screen)
  • Select 'Forgot Password?'
  • An email will be sent to you from 'helpdesk, quik-e-link (TBC-trying to adjust)' with your Family PIN # and Personal Barcode # for every member in your household.

I'm a new user

  • New users can create an account by clicking "Create New Account" in the upper right corner of the screen.
  • You will receive a confirmation of account activation within one (1) business day by email.
  1. Click on the Programs tab under the search function
  2. Under "Browse for Courses" click on 'Fitness Centre Drop Ins', find the desired workout session, click on the Add button to put it into your basket.
  3. You may move back and forth between My Basket and the Activities screen using the tabs at the top of the page.
  4. When you have finished, proceed to the Checkout to make a payment.
  5. A receipt once your payment has been successfully completed will be emailed to you for your records
  1. IMPORTANT: All online registrations must be paid in full using a valid credit card (VISA, Mastercard and American Express).  Any outstanding balance on your account must also be paid at this time.  Any credits on your account will automatically be applied to the total balance due. Please note that if you have a fitness membership, you will not be charged for the workout.


If you experience any trouble, please call the Customer Service Kiosk at 905-953-5303.



Waitlists, Withdrawals, Cancellations and No Show Policy

Waitlists:

  • Waitlists are managed regularly and are treated on a first come, first serve basis. Should a spot become available a Town staff will contact you to advise accordingly. If you do not wish to register or cannot be reached, you will be deleted from the waitlist and the next name will be contacted. You will not be contacted should there not be availability. Drop-ins are not permitted at this time.

Withdrawals and Cancellations:

  • If you cannot make your scheduled time one (1) day, in advance you can log back into your account and withdraw yourself from the scheduled session/class.  A credit will be applied to your account.
  • For cancellations for Fitness Centre Sessions, Aqua Fitness, and Group Fitness: on the day of your session, please notify us by emailing fitness@newmarket.ca with CANCEL in the subject line or call 905-953-5300 ext. 2710. A credit will be applied to your account.
  • For cancellations for Lane Swim and Public Swim: on the day of your session, please notify us by emailing info@newmarket.ca with CANCEL in the subject line or call Customer Service at 905-953-5303. A credit will be applied to your account.
  • Cancellations received with less than 2-hour notice will be considered late and will be considered a no show.

No Show Policy:

If you fail to attend your reservation and do not cancel within 2 hours of its start time; the policy will be as follows:

1st No Show - An email will be sent to your attention by one of our Fitness Staff Members to advise you of our cancellation process and no show policy.

2nd No Show - Your account will be frozen and reservations will be not permitted for one (1) week.


Fitness Centre General FAQ's

Fitness Centre FAQ

What are the Fitness Centre Hours of Operation?

  • Monday to Friday: 6 a.m. to 8:45 p.m. 
  • Saturday to Sunday: 8:30 a.m. to 3:45 p.m.

When does registration start? What is the cut off?

  • You can book your workout session (1) day in advance. 
    Starting the week of March 8, all timeslots will be available for booking at  8 a.m. the day prior to the day you wish to exercise.
    Example: To register for Monday March 8th, registration begins Sunday March 7th at 8 a.m. To register for Tuesday March 9th, registration begins Monday March 8th at 8 a.m.
  • Members and non-members can book online to reserve a workout. You will be required to use your Family PIN # and Personal Barcode # to book a time slot. All existing users/members will have one already in our system.
  • Online registration is available at play.newmarket.ca

What payment methods are available?
We encourage participants to register online at this time. Credit card payments are the only form of payment available onsite until further notice.

How are you ensuring safety?

  • Provincial and Regional Public Health COVID-19 Guidelines are being followed. The Fitness Centre has been temporarily relocated to the Honda Arena Pad in order to provide spacing of minimum 10-feet in-between pieces of equipment.
  • Masks are required when entering the facility and in common areas.
  • Effective Friday October 2, all users of the Fitness Centre will be required to wear a mask/face covering at all times; with the exception of when you are actively using any of our cardio pieces of equipment. 
  • Hand sanitizing stations will be made available at the entrance and accessible throughout the facility.
  • All Fitness staff will be required to wear a mask.
  • Members will be required to wipe down their equipment in-between each use. To make this convenient, spray bottles have been replaced with new Certainty™ Disinfectant Wipes stations.
  • Signage to direct the flow of traffic and encourage physical distancing is posted.
  • Dedicated facility cleaning times are conducted daily.

Are washrooms available?

Yes, an accessible washroom is available for emergency use only.  Locker rooms, change rooms, showers and clubhouses remain closed until further notice.

Are water fountains available to use?
It is recommended that you bring your own (filled) bottle, as water fountains/filling stations are temporarily unavailable until further notice.

Are lockers available? Is there storage for my items?

  • At the present time, no lockers, change rooms, showers are available.
  • Temporary storage stations are available for members to change into indoor shoes and store your belongings.  Please leave valuables at home, as the Town is not responsible for lost or stolen items.

What should I bring to the Fitness Centre?

As locker rooms, change rooms, showers, etc. are currently unavailable, please come dressed ready for your workout. 

Is there a limit on how many people can access the fitness centre at one time?

Yes, there is currently a capacity of 10 spots available for reservations.  In person drop in's are not permitted at this time with no exceptions.


What if need to cancel my reservation last minute?

  • If you cannot make your scheduled time one (1) day, in advance you can log back into your account and withdraw yourself from the scheduled session/class.  A credit will be applied to your account.
  • For cancellations for Fitness Centre Sessions, Aqua Fitness, and Group Fitness: on the day of your session, please notify us by emailing fitness@newmarket.ca with CANCEL in the subject line or call 905-953-5300 ext. 2710. A credit will be applied to your account.
  • For cancellations for Lane Swim and Public Swim: on the day of your session, please notify us by emailing info@newmarket.ca with CANCEL in the subject line or call Customer Service at 905-953-5303. A credit will be applied to your account.
  • Cancellations received with less than 2-hour notice will be considered late and will be considered a no show.


Membership Options

Hold Requests

If you would prefer to keep your membership on hold for the time being, we certainly understand and will accommodate. Memberships can be held for a maximum of four (4) months. Please send your hold requests using our Hold Form to fitness@newmarket.ca We are waiving the usual $10 charge to hold memberships.

Fitness Program Drop-ins

Fitness Centre Members are at a $0 fee as it is included in your membership and drop in fee’s are $5.00 plus tax for Fitness Centre, Group and Aqua Fitness access.  Please refer to our Swimming page for admission fees.

Cancellations

Should you wish to cancel your fitness membership, please complete our Cancellation form and email it to fitness@newmarket.ca. Cancellations require a period of 15 days notice from your pre-authorized scheduled payment date . We are waiving the usual $10 charge to cancel memberships.

New Members
  • Interested in becoming a member? Visit our membership page for complete details and features of the Newmarket Fitness Centre.
  • We always welcome new members! Please fill out an online form


Modifications to the fitness facility

Fitness Equipment

Newmarket Fitness is thrilled to announce that the Fitness Centre will be completely outfitted with new equipment from Matrix Fitness Canada.

Matrix Fitness Canada is the Canadian Division of Johnson Health Tech (JHT)

JHT/Matrix Fitness Canada is a division of Johnson Health Tech, the 2rd largest manufacturer of commercial fitness equipment in the world, including Matrix branded equipment.

Unique and Exclusive Programs on all Cardio Machines:

Sprint 8 is the best exercise for weight loss and it only takes 20 minutes, three days a week, and it is scientifically proven to work. The high-intensity portion of this exercise program amounts to just four minutes per workout. That's only 12 minutes of high-intensity workout per week. Sprint 8 naturally releases HGH, so you can lose body fat, build muscle and have more daily energy.

Virtual Active Matrix exclusive and unique Virtual Active workouts transport exercise enthusiasts to exotic locales all over the world. The beautiful forward motion, high-definition footage speeds up or slows down to match the user's pace, and resistance or incline varies to match the terrain. When it comes to the most immersive workout available, nothing can take your members on a journey like Virtual Active.


Amenities temporarily on pause

Pool Change Rooms: The Family change room will be open for changing for 10 minutes AFTER each scheduled swim/aqua fitness class only. Showers, hair dryers and other change room amenities will be unavailable until further notice and each user must use one of the stalls to change. Change room access will be limited to accommodate physical distancing requirements.

Water Fountains:  Participants are requested to bring a pre-filled water bottle for their workout. Water fountains will be equipped with bottle fillers should participants require additional water, but participants are not permitted to drink directly from the water fountains.

Lockers: Lockers will not be available at this time.  We highly recommend that you leave your valuables at home where possible.  Designated areas will be provided to safely put down your items while you work out and disinfected after each use

High touch-point equipment will not be available for use:

  • Foam rollers
  • Bands
  • Skipping ropes
  • Yoga mats/blocks/straps

Track: Currently under review

Public Skating: Closed until further notice



Group Fitness

Group Fitness Information

Group Fitness Participants will be enjoying their classes in our Gymnasium to ensure physical distancing

  • Reserving your spot is required online at play.newmarket.ca
  • Fitness Centre Members are at a $0 fee as it is included in your membership and non-members are at a $5.00 plus tax fee per class
  • Upon arrival Participants are required to line up outside the Magna Centre Facility (West Entrance) in the designated waiting area, prior to the booking start time. Signage will indicate the physical distancing requirements. 
  • Face masks are required within our facility.  Masks are not required during exercise but must remain on until directed otherwise from the Fitness Instructor
  • Ten (10) minutes prior to your class time a Pre-Screening Check in Process will begin
  • Classes must begin and end on time and no late check in's will be permitted at this time
  • Once checked in you will be permitted to check in with our Fitness Instructor at the entrance of the gymnasium
  • Classes have been modified where possible to ensure less movement and equipment
  • Personal items will be kept at your designated station
  • All participants have designated spots that is at a minimum of 10 feet/ 3 meters from another participant
  • You must be mindful of your neighbours to not move from your designated spot
  • Preset Equipment will be made available at each designated station
  • Participants are able to grab additional weights once the Fitness Instructor advises accordingly
  • Fitness staff will ensure that each piece is cleaned and disinfected after each use
  • There will be no sharing of equipment at this time
  • Disinfectant equipment wipes will also be made available to fitness participants
  • We recommend that you bring your own mat, straps and yoga blocks if required
  • Exiting procedures will be in an orderly fashion beginning with the front row
  • Change rooms and showers are not available at this time
  • You must come ready to workout including your pre-filled water bottle as water fountains are not available at this time

Group Fitness FAQ

How do I attend a Group Fitness class.  Can I just show up?
All participants must pre-register and pay online. A reduced fee of $5 per class is available to Non-Fitness Centre Members.

 
Will change rooms and showers be available for my workout visit?
Change rooms and showers will not be available at this time. You should arrive dressed for your class. Please leave valuables at home and use a designated spot for items you bring with you.


How will you ensure my safety during my Group Fitness program?
Capacities are reduced and spots must be reserved.  A health screening will be required prior to entering the facility. Physical distancing will be mandatory and regular cleaning and sanitization of high touch points and equipment will be performed regularly.


Do I have to wear a mask?
All users are required to wear a mask/ face covering while in the facility, all common areas, and the group fitness area. Masks are not required during exercise, but recommended to be with you at all times.

Is there a schedule with a list of instructors for Group Fitness classes? 
Yes, please view the Group Fitness Classes schedule here. 

Group Fitness Schedule
For an updated Group Fitness Drop-In Schedule visit newmarket.ca/schedules

Aqua Fitness

Aqua Fitness Information

  • Reserving your spot is required online at play.newmarket.ca
  • Participants are required to line up outside the Magna Centre Facility (East Entrance), in the designated waiting area, prior to the booking start time. Signage will indicate the physical distancing requirements. 
  • Ten (10) minutes prior to your class time a Pre-Screening Check In Process will begin. Once checked in you will be permitted to wait safely and physically distanced in our designated waiting area

  • There will be a daily admission fee of $5 per Aqua Fitness class to be paid online if you do not have a membership or your membership is on hold. Pre-purchased 10/20/30/100x Membership Passes/ Swim Visits are not available to be used or purchased at this time.

  • All participants will be required to physically distance in the pool and capacities have been reduced to allow for this.
  • A phased in gradual approach will be made with equipment use.  Aquafit dumbbells and gloves are temporarily on pause. 
  • Participants are permitted to bring your own Aquafit belt, pool noodle and gloves for use
  • Town owned equipment will be cleaned and disinfected after each use
  • There will be no sharing of equipment at this time
  • All users are required to use the provided hand sanitizer and wear a mask while in the facility, all common areas, and the pool deck area. Masks are to be taken off and left with your belongings prior to entering the water.
  • Exiting procedures will be in an orderly fashion with Deck Supervisors available to direct traffic flow.

Aqua Fitness FAQ

How do I attend an Aqua Fitness class. Can I just show up?

All participants must pre-register and pay online. There will be no in person drop ins available at this time. Residents are still asked to reserve their spot with their Fitness Centre Membership or pay online using the Pay As You Go fees.

Will change rooms and showers be available for my pool visit?

The family changeroom will be open for changing for 10 minutes AFTER each scheduled class. Showers will be unavailable and each user must use one of the stalls to change. The changeroom is non-gender specific and there is no nudity permitted in the family changeroom.

Changeroom access will be limited to accommodate physical distancing requirements. Participants are encouraged to leave the pool enclosure immediately after their scheduled class and to shower and change at home.

Changeroom Guidelines:

  • All participants are required to arrive changed and ready to swim. There will not be changeroom access permitted prior to your scheduled class.
  • Lockers will not be available. Please leave valuables at home and use a designated spot on the pool deck for items you bring to the pool. The Town of Newmarket is not responsible for lost or stolen items.
  • Limited changeroom access will be provided for changing only AFTER each scheduled class. There will be no access to showers, hair dryers, bathing suit spinners, or outlets.
  • Masks/face coverings must be worn in the changeroom at all times.
  • Changeroom access is limited to 10 minutes AFTER the end of each class and all participants will be required to exit the facility through the pool deck after this 10-minute period. There will be floor markings to direct traffic flow.
  • Depending on the number of participants, you may have to wait to access the changeroom. You will be required to wait on the pool deck with your belongings as directed by the lifeguards.
  • Participants are encouraged to leave the pool enclosure immediately after their scheduled class and to shower and change at home.
  • The changeroom will be cleaned/sanitized throughout each day. Please use the changerooms at your own risk.


How will you ensure my safety during my Aqua Fit program?
Capacities are reduced and spots must be reserved.  A health screening will be required prior to entering the pool. Physical distancing will be mandatory and regular cleaning and sanitization of high touch points and equipment will be performed regularly.

 
Can I use my pre-purchased Aqua Fit membership pass?

Pre-purchased 10/20/30/100x aqua fit membership passes are not available to be used or purchased at this time.  Admission is $5.00 plus tax per class and must be paid online while registering for your class.  Participants who wish to obtain a credit for unused punch passes can do so by emailing info@newmarket.ca or by calling 905-953-5303.  This will permit participants to use the applied credit on their accounts for online registrations for classes.


Do I have to wear a mask?
As part of our safety protocols; all participants within the facility must wear a mask; including the pool deck.  Masks are to be taken off and left with your personal belongings prior to entering the water.


Will there be aqua fitness equipment to use during my class?

A phased in gradual approach will be made with equipment use. Aquafit dumbbells and gloves are temporarily on pause. Participants are permitted to bring your own Aquafit belt, pool noodle and gloves for use. Equipment will be cleaned and disinfected after each use. There will be no sharing of equipment at this time.

Aqua Fitness Schedule
For an updated Aqua Fitness Drop-In Schedule visit newmarket.ca/schedules

Personal Training - Currently Suspended

Personal Training
Check back soon for more information.


We welcome our community's feedback and input and would love to hear from you on what programs / activities you would like to see offered by the Town.  Email us at recreation@newmarket.ca with your suggestions.


Stay up-to-date on the latest Town updates by following  @TownofNewmarket on Twitter, Facebook and Instagram and visit Newmarket.ca/COVID19.


Questions? Should you have any questions, please contact Customer Service by phone at 905-953-5303 or e-mail at info@newmarket.ca. Customer Service is available Monday – Friday 8:30 a.m. to 4:30 p.m. 


COVID-19 Update 

During the COVID-19 pandemic, there may be program disruptions, changes and facility closures. For the most up to date information email recreation@newmarket.ca or visit newmarket.ca/covid19


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Assumption of Risk

The Town of Newmarket in collaboration with York Region Public Health, continue to monitor the COVID-19 situation. Users of the Town of Newmarket facilities, buildings and/or amenities are reminded that the facilities, buildings and/or amenities are open for use at your own risk. An inherent risk of exposure to communicable diseases including COVID-19 exists in any public space where people are present. By visiting any Town of Newmarket facility, building and/or amenity you voluntarily assume all risks including any risk of injury, loss, damage, and possible exposure to a communicable disease including COVID-19. We remind you to follow the COVID-19 precautionary guidelines being recommended by various Canadian health authorities including the York Region Public Health Unit, Ontario Health and Public Health Agency of Canada.



We look forward to seeing you soon!


Click here to sign up for the Recreation E-Newsletter for updates.

For more information please email: fitness@newmarket.ca or call 905-953-5303

Stay up-to-date on the latest Town updates by following  @TownofNewmarket on Twitter, Facebook  and Instagram  and visit Newmarket.ca/COVID19.

 As always, if you have any general questions, please email us at info@newmarket.ca or call the Customer Service Kiosk at 905-953-5303 (Monday – Friday, 8 a.m. to 8 p.m.)