Contacts

Municipal Office

395 Mulock Drive P.O. Box 328 Station Main, Newmarket, Ontario
L3Y 4X7
905-895-5193

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Updated September 21, 2021

Starting September 22, those entering certain indoor public settings will be required to be fully vaccinated*and provide proof of full vaccination status in accordance with Provincial legislation.

September 22 to October 31: All individuals 12+ will be required to provide proof of full vaccination* (with the exception of those age 12-17 who are participating in an organized sport) for entry into a Town facility or recreation program, including access to the Customer Service Kiosks at the Magna Centre and the Ray Twinney Recreation Complex.  

November 1: All individuals 12+ will be required to provide proof of full vaccination* (regardless of their participation in an organized sport) for entry into a Town facility, including the Customer Service Kiosk, and participation in all recreation programs and events as approved at the Special Council Meeting on September 21.

For more details about the Town of Newmarket screening process and the information residents are required to present at facility and event screening desks, please refer to the Media Release here: COVID-19 Newmarket Updates

Have more questions? Please visit our FAQ page for further information:  Affected Services and Frequently Asked Questions (newmarket.ca)

*Fully vaccinated means all individuals must have proof of two doses of a Health Canada Approved Vaccine or one dose of the Jansen (Johnson and Johnson) vaccine plus a two-week waiting period from their last dose.

For up-to-date information about closures, re-openings and the Town's response to the pandemic, please visit Newmarket.ca/covid19 and follow @TownofNewmarket on social media. For a full list of regulations, please view the Province of Ontario's media release.

For more information about recreation services and amenities, please contact Customer Service: email info@newmarket.ca or call 905-895-5193.


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Due to the COVID-19 pandemic, all in-person programs and events hosted by the Town of Newmarket will follow all guidelines released by the Ontario Ministry of Health and York Region Public Health. We are dedicated to providing a fun and safe environment for all staff and participants.

Pool Facilities Open Fall 2021

The pools at the Ray Twinney Recreation Complex and the Magna Centre will both be open for registered and drop-in programming for the Fall 2021 session. Gorman Outdoor Pool will be closing after Pooch Plunge on Saturday September 11th, 2021. Please note that the waterslide at Ray Twinney Recreation Complex is temporarily unavailable.

Program registration Fall 2021

Swimming Lessons and Aquatic Leadership courses will be returning this session! 
Registration will open Thursday, August 26th at 8 a.m. for residents, and Thursday September 2nd at 8 a.m. for non-residents.

Details for Registration

  • Be sure to scroll through this page for further information on registration guidelines, refunds, no shows, aqua fitness, FAQ's and more
  • For detailed program descriptions and to register visit play.newmarket.ca or click the "register here" tile below
  • Click here the Swimming Lesson Progression Chart
  • Click here for the Aquatic Leadership Progression Chart
  • Unsure which level to register for? We will be offering complimentary 15 minute swimming assessments over the coming weeks.
  • Registration is required for an assessment. To see the available times and register, click here.
  • Interested in our Special Needs Swimming Lessons? Fill out a Participant Facts form and drop if off any Town of Newmarket kiosk or email it to swimming@newmarket.ca.

Drop-In Programming Fall 2021

  • Drop-in Programming will continue with online pre-registration at 8 a.m. the Sunday prior to the drop-in you wish to participate in. 
  • To attend a single visit drop-in program, all participants must register and pay online. 
  • For those wanting to use a pre-purchased 10/20/30/100x punch pass, reserve a spot online and then redeem at the customer service kiosk 15 minutes prior to attending the program you have a reservation for. 
  • There will be no in person drop-ins available at this time. 
  • Find the Drop-In Swimming Schedule here.

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To Register for Fall 2021 Swimming Activities please click the tiles below:

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Aqua Fitness Information
  • Reserving your spot is required online at play.newmarket.ca
  • Participants are required to line up outside the facility at the pool entrance, in the designated waiting area prior to the booking start time. Signage will indicate the physical distancing requirements.
  • The Town of Newmarket has an online COVID-19 screening for the public at all municipal facilities.  Scan the QR code at the Pool entrance to access the Public Health screening. Click here to take the screening 
  • Five (5) minutes prior to your class time, the Check-In Process will begin. Once checked in, you will be permitted to wait safely and physically distanced in our designated waiting area
  • Pre-purchased 10/20/30/100x Membership Passes/ Swim Visits are not available to be used or purchased at this time. 
  • All participants will be required to physically distance in the pool and capacities have been reduced to allow for this.
  • Participants are permitted to bring their own Aquafit belt, pool noodle and gloves for use
  • Town-owned equipment will be cleaned and disinfected after each use
  • There will be no sharing of equipment at this time
  • All users are required to use the provided hand sanitizer and wear a mask while in the facility, all common areas, and the pool deck area. Masks are to be taken off and left with your belongings prior to entering the water.
  • Exiting procedures will be in an orderly fashion with Deck Supervisors available to direct traffic flow.

Aqua Fitness FAQ

How do I attend an Aqua Fitness class. Can I just show up?

All participants must pre-register and pay online. There will be no in person drop ins available at this time. Residents are still asked to reserve their spot on-line at play.newmarket.ca and pay the drop in fee at this time.


Will change rooms and showers be available for my pool visit?

Changerooms will not be available before your class, you must arrive changed and ready to swim. Limited access to the changerooms and showers will be available after each scheduled swim. There will be no access to hair dryers or outlets.

Changeroom Guidelines:

  • All participants are required to arrive changed and ready to swim. There will not be changeroom access permitted prior to your scheduled class.
  • Lockers will not be available. Please leave valuables at home and use a designated spot on the pool deck for items you bring to the pool. The Town of Newmarket is not responsible for lost or stolen items.
  • Limited access to the changerooms and showers will be provided after each scheduled swim.  There will be no hair dryers or outlets.

  • Masks/face coverings must be worn in the changeroom at all times.
  • Depending on the number of participants, you may have to wait to access the changeroom. You will be required to wait on the pool deck with your belongings as directed by the lifeguards.
  • Participants are encouraged to leave the pool enclosure immediately after their scheduled class and to shower and change at home.
  • The changeroom will be cleaned/sanitized throughout each day. Please use the changerooms at your own risk.


How will you ensure my safety during my Aqua Fit program?
Capacities are reduced and spots must be reserved.  A health screening will be required prior to entering the pool. Physical distancing will be mandatory and regular cleaning and sanitization of high touch points and equipment will be performed regularly.

 

Do I have to wear a mask?
As part of our safety protocols; all participants within the facility must wear a mask; including the pool deck.  Masks are to be taken off and left with your personal belongings prior to entering the water.


Can I use my Fitness Centre Membership Pass to book Swim Visits/ Aqua Fitness?
Fitness Centre membership can be used to book your swim visit and Aqua Fitness classes. Drop in fees are $5.00 plus tax for Aqua Fitness for non-members.


Will there be aqua fitness equipment to use during my class?

AquaFit dumbbells, noodles, gloves, paddles and belts are now available for use.  Participants are welcome to bring their own equipment.  There will be no sharing of equipment at this time.  All Town-owned equipment will be cleaned and disinfected after each use.

Aqua Fitness Schedule
For an updated Aqua Fitness Drop-In Schedule visit newmarket.ca/schedules


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  • Due to the COVID-19 pandemic, all in-person programs and events hosted by the Town of Newmarket will follow all guidelines released by the Ontario Ministry of Health and York Region Public Health. We are dedicated to providing a fun and safe environment for all staff and participants
  • Participants are encouraged to bring their own equipment such as goggles, filled water bottle, flutterboards, pull buoys, pool toys, etc.
  • All participants are required to arrive changed and ready to swim.
  • Arrive on time as access to the facility will be restricted before and after each scheduled swim time. You will not be permitted after 10 minutes after the program start and considered a no show.
  • The Town of Newmarket now has COVID-19 screening for the public and contractors at all municipal facilities. Click on the following link or scan the QR code at the entrance to access the Public Health Screening.
  • All users are required to use the provided hand sanitizer and wear a mask while in the facility, all common areas, and the pool deck area. 
    Masks are to be taken off and left with your belongings prior to entering the water.
  • Limited access to the changerooms and showers will be available after each scheduled swim. There will be no access to hair dryers or outlets at this time.
  • Washrooms will be available for use in the changerooms.
  • Only one spectator is allowed per registered participant.


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  • To attend a single visit drop-in program, all participants must register and pay online. For those wanting to use a pre-purchased 10/20/30/100x punch pass, reserve a spot online and then redeem at the customer service kiosk 15 minutes prior to attending the program you have a reservation for. There will be no in person drop-ins available at this time.
  • All drop-in swimming timeslots will be available for booking at 8 a.m. every Sunday for programs the following week at play.newmarket.ca
  • You are permitted to book one time slot per day per type of swim.
  • If you are 10 minutes or later for your time slot, you will not be able to access the pool and will have to book another time to swim.
  • At the end of the swim you must leave the facility regardless of the time you arrived.
  • Swim sessions are non-refundable and non-transferable. Should the Town of Newmarket cancel classes and/or swim sessions beyond the control of our participants, a credit will be processed to your account to use for a future swim session and/or program/service offered by the Town.
  • Should inclement weather cause the closure of the outdoor pool, participants impacted by the closure will be notified. Please ensure your registration account contact information is up to date.

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Swimming Lesson and Aquatic Leadership Cancellation Policy

  • We request withdrawal at least 5 business days prior to the start date of the course. A credit will be placed on your account for future registrations, or a refund can be requested by filling out the form here. Refunds for withdrawal fewer than 5 days before the course starts are up to the discretion of the Town of Newmarket.

How do I cancel my session?

  • If you cannot make your scheduled time, you can log in to your account and withdraw yourself the day prior to your registered session/class/program. A credit will be applied to your account or you can rebook another available time slot.
  • For cancellations for any pool programs: on the day of your session, please notify us by emailing info@newmarket.ca with CANCEL in the subject line or call Customer Service at 905-953-5303. A credit will be applied to your account.

No Show Policy

  • If you fail to attend your reservation and do not cancel within 2 hours of the start time, the policy will be as follows:
  • 1st No Show – An email will be sent to your attention to advise you of our cancellation process and no show policy.
  • 2nd No Show – Your account will be frozen and reservations will be not permitted for one (1) week.

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  • In addition to our existing admission standards, it is recommended that participants between the ages of 10-15 years be accompanied by a parent/guardian who is a minimum of 16 years of age. The parent/guardian for those aged 10-15 years would pay admission and remain in the pool enclosure to supervise, be available for any first aid incidents, and to ensure the physical distancing of 2 meters/6 feet is maintained throughout the swim (with the exception of those who are within your group). There is no maximum number of children per guardian for this age group. This recommendation is meant to decrease contact between staff and the public while promoting safe distancing in the event of an emergency.
  • Facility Swim Test: To ensure the safety of all participants, children (6 to 9 years) who wish to swim unaccompanied in the pool must complete the facility swim test: Proficiently swim 2 widths un-aided (i.e. no lifejacket, water wings, etc.) of the pool followed immediately by 1 minute of treading water (head and ears remaining above the surface at all times). Upon completing the facility swim test, the child will receive a green wristband.
    Facility swim tests are conducted during public swim times and results are recorded on your registration account.
  • Click here to view the admission guidelines page for more information 

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  • Reserving for your space is required online at play.newmarket.ca
  • There will be a daily admission fee per swim to be paid online prior to arrival. 
  • All participants will be required to physically distance in the pool and capacities have been reduced to allow for this.
  • All users are required to use the provided hand sanitizer and wear a mask while in the facility, all common areas, and the pool deck area. Masks are to be taken off and left with your belongings prior to entering the water.
  • Classes are modified where possible for distancing and safe equipment use.
  • A phased in gradual approach will be made with equipment use.
  • Equipment will be cleaned, disinfected and set up in advance to ensure physical distancing.
  • Participants will leave their equipment on the pool deck and fitness/aquatics staff will clean, disinfect and put it away.
  • There will be no sharing of equipment at this time.
  • Exiting procedures will be in an orderly fashion with Deck Supervisors available to direct traffic flow.

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Swimming lessons and Aquatic leadership courses will be available for registration in the Fall 2021 session.

Safe Practices

  • Physical distancing of at least 2 metres must be maintained while inside the facility and in the pool, unless there is an evaluation item where distancing is not feasible.
  • Capacities for courses have been limited to allow for physical distancing.
  • Participants and instructors will be required to wear a face mask or covering while entering the facility, during screening, and during any dryland portions of their course
  • Before entering the water, participants will be asked to remove their masks/coverings
  • Participants in Aquatic Leadership courses will be divided into "bubble buddies" for the duration of the course. This will minimize the interactions between participants. A Bubble Buddy is one or two other candidates in the same course who you will be working with exclusively. If you would like to request a candidate to work with, please email swimming@newmarket.ca prior to the first day of your course.
  • Any equipment used will be assigned to the participants for the duration of their course and if it is re-usable, sanitized between programs.

Participant Screening

  • Participants will be required to fill out the Public Health Screening prior to the start of each in-person session. They will show the Staff Health Screener the green check mark to be allowed entry into the facility.
  • If a participant has not completed the screening prior to coming to the facility, they will be asked to scan the QR code at the entrance and will fill out the form online before proceeding.
  • If a participant is feeling unwell, they are asked to not attend their course and notify the Town or the Instructor at swimming@nemarket.ca.

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My Bronze Cross qualification is expired. Can I still take the National Lifeguard course?

  • Yes. The Bronze Cross and Standard First Aid with CPR-C qualifications need not be current, but successful completion is still a pre-requisite.

My Standard First Aid with CPR-C expired in February. Can I still take a recertification course?

  • The Lifesaving Society has extended the currency of Emergency First Aid and Standard first aid certifications until December 31, 2021. It is recommended you find a recertification or full course as soon as possible. For more information visit lifesavingsociety.com.

What is your cancellation policy?

  • We request withdrawal at least 5 business days prior to the start date of the course. A credit will be placed on your account for future registrations, or a refund can be requested by filling out the form here. Refunds for withdrawal fewer than 5 days before the course starts are up to the discretion of the Town of Newmarket.

I want to become a fully certified Instructor/Lifeguard for Fall employment, can I register for all of the courses I require this summer?

  • Yes, you can! The courses required for employment with the Town of Newmarket are: Standard First Aid with CPR-C, National Lifeguard – Pool, Lifesaving Swim Instructor and Lifesaving Instructor. We recommend registering for any courses you are interested in taking and then can withdraw if you are unsuccessful.

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How do I attend a swim program. Can I just show up?

  • All participants must pre-register and pay online to reserve a spot. For families/groups, each individual must be registered for the swim. There will be no in person drop-ins available at this time. Registration is not required for Town of Newmarket splash pads. For more information, click here for Rogers Spray Pad or here for Frank Stronach Spray Pad.

Will change rooms and showers be available for my pool visit?

  • All participants are required to arrive changed and ready to swim.
  • Lockers will not be available. Please leave valuables at home and use a designated spot on the pool deck for items you bring to the pool. The Town of Newmarket is not responsible for lost or stolen items.
  • Limited access to the changerooms and showers will be provided after each scheduled swim. There will be no access to the hair dryers or outlets. Please be mindful of others wanting to use the amenities and follow the directions from the lifeguards.

How will you ensure my safety during my swim program?

Capacities are reduced and spots must be reserved.  A health screening will be required prior to entering the pool. Physical distancing will be mandatory and regular cleaning and sanitization of high touch points and equipment will be performed regularly.


Are admission Standards still in effect?

  • In addition to our existing admission standards, it is recommended that participants between the ages of 10-15 years be accompanied by a parent/guardian who is a minimum of 16 years of age. The parent/guardian for those aged 10-15 years would pay admission and remain in the pool enclosure to supervise, be available for any first aid incidents, and to ensure the physical distancing of 2 meters/6 feet is maintained throughout the swim (with the exception of those who are within your group). There is no maximum number of children per guardian for this age group. This recommendation is meant to decrease contact between staff and the public while promoting safe distancing in the event of an emergency.
  • Click here to view the admission guidelines page for more information

Can I use my pre-purchased Membership Pass Swim Visits?

  • There will be a daily admission fee per swim to be paid online prior to arrival. Pre-purchased 10/20/30/100x punch passes are not available to be used or purchased at this time.

Can I register for as many Drop-In Programs per day as I wish?

  • You are only permitted to register for one time slot per type of swim per day as capacities are limited at this time.

Do I have to wear a mask?

  • All users are required to use the provided hand sanitizer and wear a mask while in the facility, all common areas, and the pool deck area. Masks are to be taken off and left with your belongings prior to entering the water

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Questions?  Should you have any questions, please contact the Customer Service Kiosk by phone at 905-953-5303 or e-mail: info@newmarket.ca. The Kiosk is available Monday – Friday 8:00 a.m. to 5:00 p.m.    

We welcome our community's feedback and input and would love to hear from you on what programs / activities you would like to see offered by the Town.  Email us at recreation@newmarket.ca with your suggestions.


Assumption of Risk

The Town of Newmarket in collaboration with York Region Public Health, continue to monitor the COVID-19 situation. Users of the Town of Newmarket facilities, buildings and/or amenities are reminded that the facilities, buildings and/or amenities are open for use at your own risk. An inherent risk of exposure to communicable diseases including COVID-19 exists in any public space where people are present. By visiting any Town of Newmarket facility, building and/or amenity you voluntarily assume all risks including any risk of injury, loss, damage, and possible exposure to a communicable disease including COVID-19. We remind you to follow the COVID-19 precautionary guidelines being recommended by various Canadian health authorities including the York Region Public Health Unit, Ontario Health and Public Health Agency of Canada.



Click here to sign up for the Recreation E-Newsletter for updates.


We welcome our community's feedback and input and would love to hear from you on what programs / activities you would like to see offered by the Town.  Email us at recreation@newmarket.ca with your suggestions.


Stay up-to-date on the latest Town updates by following  @TownofNewmarket on TwitterFacebook and Instagram and visit Newmarket.ca/COVID19.


Questions? Should you have any questions, please contact Customer Service by phone at 905-953-5303 or e-mail at info@newmarket.ca. Customer Service is available Monday – Friday 8:30 a.m. to 4:30 p.m. 


COVID-19 Update 

During the COVID-19 pandemic, there may be program disruptions, changes and facility closures. We continue to offer alternative ways to serve the community. Learn about Newmarket's approach to reopening and for current information and resources. For any inquiries, please email info@newmarket.ca.

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