Contact Us

There are many ways to contact the Town of Newmarket! Resident concerns are handled by a team of customer service associates, who either provide the information to the customer or create a service request that is directed to the appropriate department for handling.

In addition to the Newmarket Customer Services department at Municipal Offices, Customer Service is also available at the Magna Centre, Ray Twinney Recreation Complex, and Newmarket Seniors Meeting Place Kiosks.

You can use the form below to:

  • Submit a service, repair or maintenance request
  • Request by-law enforcement 
  • Ask a question
  • Give us feedback or suggestions
  • File a complaint

If the service location is not your home address, please include it below. If the location does not have a civic address (e.g., along a trail) please provide as much detail as possible. 

Contact us

Please upload any photos or files you want to include with your submission. 
Maximum 5 files.
16 MB limit.
Allowed types: gif, jpg, png, avi, mov, mp4, ogg, wav, webm, pdf, doc.
15 MB limit per form.
Notice with Respect to the Collection of Personal Information

Personal information on this form is collected under the authority of the Municipal Act, 2001 and in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Your personal information will be used by staff of the Corporation of the Town of Newmarket in the administration of processing your request above. Your information may be provided to relevant Town departments or contractors as necessary. 

The Town contracts out various services and your information may be shared with them as needed to provide service or respond to an inquiry. All vendors and contractors are bound by MFIPPA and are not permitted to use your personal information beyond the completion of their contracted services.

If you have any questions about the collection, use and disclosure of your personal information, contact the Town of Newmarket at 905-895-5193.

After hours service

After hours callers are provided the option of leaving a message in the Customer Services voicemail box, which is handled the next business day. 

You can also contact our after-hours line for urgent municipal matters that require immediate attention by calling 905-895-5193 and pressing 3 to reach our after-hours service. If you require Fire, Police or Ambulance, call 911.  

Other ways to get in touch

iphone screen showing the facebook, X and instagram apps

Social Media Channels

The Town of Newmarket uses its social media channels to share up-to-date information.
Mayor and members of Council standing in Council chambers

Contact your Council

Do you need to get a hold of the Mayor or a member of Council? Opinions, suggestions and concerns can be sent through their contact channels.

Do you have a complaint?

If you're unhappy with a Town of Newmarket service, you can submit a complaint to let us know. A complaint helps us understand what went wrong and how we can improve. Once your complaint has been submitted, our team will review the issue and respond back to you with next steps. We appreciate you taking the time to share your concerns.

Submit a Complaint