Customer Services


Municipal Office

395 Mulock Drive P.O. Box 328 Station Main, Newmarket, Ontario
L3Y 4X7

Email Us

The Town of Newmarket's Customer Services department is an award winning centralized servicing department that provides a variety of front line services to customers through various channels including: telephone, email, self-serve options (kiosks and online), in-person and by mail.

Resident concerns are handled by a team of customer service associates who either provide the information to the customer or create a service request that is directed to the appropriate department for handling.

In addition to the Newmarket Customer Services department at Municipal Offices, they also offer services at the Magna Centre, Ray Twinney Recreation Complex, and Newmarket Seniors Meeting Place Kiosks.

After hours callers are provided the option of leaving a "non-urgent" message in the Customer Services voicemail box, which is handled the next business day or, our after-hours line for non-emergency municipal matters that require immediate attention.

395 Mulock Drive - Customer Service Hours of Operation:

Customer Service Counters are open:

  • Monday - Friday: 8:30 a.m. - 4:30 p.m.

The Customer Service Call Centre is open:

  • Monday - Friday:  8 a.m. - 5 p.m.

Holiday Hours of Operation: 

  • Friday, December 23: 8:30 am to 12 p.m.
  • Saturday, December 24: Closed
  • Sunday, December 25: Closed
  • Monday, December 26 – Tuesday December 27: Closed
  • Wednesday, December 28- Friday, December 30: 10 a.m. to 3 p.m.
  • Saturday, December 31: Closed
  • Sunday, January 1: Closed
  • Monday, January 2: Closed
  • Tuesday, January 3: 8:30 a.m. to 4:30 p.m.

Manager, Corporate Customer Services

Bonnie Munslow | Email: | 905-895-5193. 

Supervisor, Customer Service Centre
Hayley Fryer | Email: | 905-895-5193. 

Supervisor, Customer Service - Kiosks
Jamie Boyle Email: | 905-895-5193.